Mike Smith

Managed a team of four Compliance Policy Managers to create, implement and manage policies across multiple areas of responsibility.

• Managed Walmart's Compliance program for Environmental Health and Safety (EHS), as well as Federal Communications Commission (FCC)
• Managed a team of 4 Compliance Policy Managers to create and implement policies across EHS and FCC
• Spearheaded the design, creation and implementation of two separate Compliance control systems, one using machine learning and proximity match, the other focusing on image detection.
• Using SQL (BQ) and Tableau, created an interactive interface to view Compliance violations by item, seller, or rule.
• Created two separate tools (Python based) to manage policy actions, one checking status of blocked items, the other a text similarity tool.

Working with Analytics, Legal, BU and regional partners to drive policy compliance across various policy groups including Seller Standards, Item

• Created and managed detection models to proactively capture and action violations via manual review or automation
• Managed consequences applied to violating members (listing removal, account restriction / suspension) and updated
• Building tools (Tableau, etc.) to actively manage, track and report out on real time policy actions
• Provided expert guidance to senior leadership on matters related to policy creation and implementation.
• Led cross-functional teams in drafting global and comprehensive policies and guidelines.
• Developed strong relationships with SME's, Legal, Business, etc. for collaboration on key policy initiatives.
• Used data to evaluate the effectiveness and impact of policies on organizational goals, business impact, etc. and recommending modifications as needed.

Working with Legal, BU and regional partners to drive policy compliance across all Selling policies, including Shipping services, Sales tax and Policy gaming.

• Managing outgoing content to ensure policy details are accurate, clear and concise
• Managing Selling policy site content (Help pages) to effectively communicate Selling policy details
• Drafting policy site content and working with Legal, BU and Content team to implement globally
• Creating block / messaging rules to detect and prevent violating items from being listed
• Working with the Data Science team to implement logic that prevents contact info / links in listings
• Creating prioritization models to push high probability violations to teammates for review

Create and manage SOP for each step required to effectively implement and manage policy at eBay, ensuring consistency across all policy regions.

• Document A - Z policy creation checklist
• Created and managed policy creation walk through documents with graphic examples demonstrating each step in detail
• Created standardized documents needed to push new content, consequences, etc.
• Designed, implemented and managed an internal policy manager UI enabling them to drill down into policy operations steps as needed
• Designed and managed a change form for policy managers to suggest changes to UI and included content4