Mike Soto
Sahuarita,AZ
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Proven problem solver and excellent communicator. Strong organizational skills, understanding of data collection and performance. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Passionate about managing and overseeing implementation of company's daily operations. Goal driven, professional, well-versed in recruiting, training and managing employees to provide exceptional resident services. Collaboration with stake holders and family members to provide an exceptional community environment. Hardworking with program management skills. Licensed in Arizona.
Overview
17
17
years of professional experience
Work History
Executive Director of Operations
Villa Hermosa/Senior Resource Group
11.2011 - Current
- Support business growth through strategic planning and process development.
- Built strategic relationships with industry partners to build business awareness and sales efforts.
- Consistently surpassed annual revenue targets by over 15-20 percent through effective oversight of daily operations and strategic initiative implementation.
- Increased employee retention through improvements in leadership and development of department heads.
- Developed mentoring opportunities to promote staff within organization.
- Developed volunteer programs to enhance resident engagement.
- Consistently secured exemplary survey satisfaction rate for all resident services offered.
- Made decisions with broad and positive impact on resident, families and staff.
- Collaboratively maintained census above 93% over 9 years, !00% with no loss revenue for 4 years.
- Managed staff of 110+ employees, led organization by developing professional and ethical culture focused on resident service excellence.
- Managed multi-properties for number of years prior to state regulation changes. (Silver Springs and Villa Hermosa)
Executive Director
Silver Springs/Senior Resource Group
01.2009 - 11.2011
- Managed 105 plus employees, including Department Managers/
- Met customer service standards and expectations consistently by effectively communicating and actively listening to stake holders and family members.
- Managed all aspects of communities operations including culinary, clinical, resident activities and business acumen.
- Responsible for operating budgets and account receivables.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Managed and exceeded net operating income profit.
- Managed multi-properties for number of years prior to state regulation changes. (Silver Springs and Villa Hermosa)
Environmental Services Director
The Village At Sherman Oaks/Senior Resource Group
11.2005 - 12.2008
- Performed environmental site assessments and provided remediation recommendations, for 236 units.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible for risk management program, including safety meetings and compliance.
- Achieved excellent outcomes of operations and property audits.
- Responsible for identifying capital improvement projects and acquiring bids.
- Managed and trained team of 20 employees.
Education
Bachelor of Arts - Liberal Arts And General Studies
08.2005
- Awarded Arizona ALFA Excellence in Service Award 2018, Outstanding Executive Director
- Proficient in CARF Accreditation
- Excellent outcomes in operation audits, property inspection, resident and employee surveys.
Skills
- Staff Development
- Management Operations
- New Business Development
- Occupancy Strategies
- Strategic Planning
- Financial Budgeting
- Emergency Response
- Privacy and Confidentiality
- Facilities Maintenance
- Crisis Management
- Clinical Management
- Risk Management
- First Aid and CPR
- Bilingual
Languages
Spanish
Professional Working
Timeline
Executive Director of Operations - Villa Hermosa/Senior Resource Group
11.2011 - Current
Executive Director - Silver Springs/Senior Resource Group
01.2009 - 11.2011
Environmental Services Director - The Village At Sherman Oaks/Senior Resource Group
11.2005 - 12.2008
Mount St. Mary's University - Bachelor of Arts, Liberal Arts And General Studies