Mike Soudah
Glendale,CA
Summary
BUSINESS LEADERSHIP | SALES/CUSTOMER SERVICE STRATEGIST
Influencing business operations and client relations experience through...
Driving fundamental change, providing, business process leadership, vision, and development of organizational
controls to effectively grow revenue and market share.
Lead process improvements, client engagement, and sales development to drive revenue and profitability goals.
Analytical thinker with strong leadership, follow-up and closing skills and proven ability to deliver quality results.
Overview
20
20
years of professional experience
Work History
Driver
Uber
Glendale, CA
01.2014 - Current
- Managed operations, sales, business development, and communications to provide transportation to individuals as a sole proprietor as an Uber driver including generation of top-tier direct sales business expansion strategies.
Account Sales Representative
Toco Warranty
Studio City, CA
01.2013 - 01.2014
- Provide strategic sales techniques to successfully sell extended service warranties on new and used automobiles utilizing the SPIN selling method (Situation, Problem Solving, Implication, and Needs/Payoff
- Quickly respond to warm leads and discuss benefits and various options available for extended service warranty—completing 50 to 100 calls each day
- Continue to grow sales and revenue gains with 31 successful sales closed during the first 90 days
- Utilize 3 CRM to manage large amounts of data, and facilitate all aspects of full lifecycle sales delivery; use
- Salesforce for leads and VSC to research pricing and coverage options for warranty information.
Collections/Sales Representative
Itsol Inc
North Hollywood, CA
01.2008 - 01.2011
- Drove high-level client relations, business development and service initiatives in a Telesales role; generated significant revenue increases by up-selling and cross-selling lead generation programs and products to key insurance industry clients
- Developed and communicated value-added and ROI strategies to achieve customer buy-in and secure over $500K in new sales revenue; ranked as a top producer, called on over 1000 accounts and maintained a 50% client retention rate in a highly competitive industry
- In 2010, selected by management to lead aggressive collections processes to secure payment on overdue accounts; leveraged exceptional phone communication, negotiation and relationships building skills to deliver stellar collections results
- Ranked as a top producing Collections Representatives, managed entire collections processes and gained reputation as a professional with the ability to succeed where others had failed.
Customer Service/Sales Representative
IndyMac Bank
Pasadena, CA
01.2006 - 01.2007
- Drove sales of banking products and services, CD’s, IRA’s, checking accounts and savings accounts; activated overnew accounts and built trusting, collaborative relationships with clients to meet their banking needs
- Leveraged exceptional telephone and communication skills to identify client needs, overcome obstacles and close sales; referred potential loan clients to lending division for processing and received recognition for ability to cross sell banking products.
Collections Specialist
Bank of America
Pasadena, CA
01.2004 - 01.2005
- Utilized knowledge of technical proprietary applications, skip tracing and predictive dialer processes to enhance productivity and consistently exceed performance goals
- Ranked #1 for collections results on several occasions; secured over $300K in recovered funds, provided financial counseling, negotiated payment arrangements and maintained calm and composure in volatile situations.
Customer Service/Sales Representative
Charter Cable
Burbank, CA
Skills
- CORECOMPETENCIES
- Achieve Client Loyalty/Retention
- Natural Leadership Capabilities
- Persuasive and Effective Presenter
- Consultative Sales Approach
- Understand Business/Client Needs
- Revenue and Sales Forecasting and Growth
- Develop Customer Rapport and Trust
- Value Add/ROI Strategist
Timeline
Driver
Uber
01.2014 - Current
Account Sales Representative
Toco Warranty
01.2013 - 01.2014
Collections/Sales Representative
Itsol Inc
01.2008 - 01.2011
Customer Service/Sales Representative
IndyMac Bank
01.2006 - 01.2007
Collections Specialist
Bank of America
01.2004 - 01.2005
Customer Service/Sales Representative
Charter Cable