Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Michael Stacey

Michael Stacey

Pittston,Pennsylvania

Summary

Results- and client-satisfaction-driven director with expertise in strategic planning, budget management, and performance analysis. Achieved consistent YOY growth and 100% client satisfaction scores through effective operations management and team collaboration. Dynamic leader with a proven track record in enhancing service delivery and achieving measurable growth. Skilled in client relationship management and staff training, dedicated to operational excellence and compliance in home health care services.

Overview

7
7
years of professional experience

Work History

Director

BAYADA
Wilkes Barre, PA
04.2022 - Current
  • Directed strategic initiatives to enhance service delivery across multiple locations.
  • Experienced YOY Growth in Hours Billed and Revenue every quarter
  • Achieved 100% in client experience survey scores through effective operations management.
  • Oversaw budget planning and resource allocation for various service programs.
  • Implemented training programs to elevate staff skills and ensure quality standards.
  • Collaborated with external partners to expand service offerings and community outreach.
  • Analyzed performance metrics to identify operational improvement opportunities.
  • Facilitated meetings to align team goals with organizational strategies.
  • Championed compliance with regulations and best practices in home health care services.

Senior Habilitation Manager

BAYADA
Wilkes Barre, Pennsylvania
04.2018 - 04.2022
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA and ODP/State compliance
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Managed Field Staff to ensure proper care was being provided to clients
  • Worked with the county and developed relationships to improve referral pipeline
  • Certified Investigator for all client complaints and incidents
  • Expertise in utilizing/reporting in HCSIS
  • Trained all Field Staff in clinical skills and First Aid/CPR

Education

Bachelor of Arts - Education

King's College
PA
05-2010

Skills

  • Strategic planning
  • Team management
  • Budget oversight
  • Home care advocacy
  • Government affairs
  • Performance analysis
  • Client relationship management
  • Operational and state compliance
  • Team collaboration
  • Staff training and development
  • Partnership development
  • Communication skills
  • Critical thinking
  • Problem solving
  • Adaptability to change
  • Time management
  • Marketing strategies
  • Recruitment and talent acquisition
  • Operational compliance

Accomplishments

  • "Top Dove" office at BAYADA which is awarded to the office who surpasses all 7 goals in a quarter which includes Growth Measures, Customer and Employee Satisfaction
  • Industry leading scores in CEX surveys- Client Satisfaction- Reaching as high as 100% in one quarter
  • Ambassador of the Year for Pennsylvania 2024- Recognized for advocacy work completed in the state of PA by our Hearts for Homecare organization. Worked with legislatures to improve conditions for PA Home Care.
  • Voted Best Home Care Provider in 2025 by Home Care Pulse

Timeline

Director

BAYADA
04.2022 - Current

Senior Habilitation Manager

BAYADA
04.2018 - 04.2022

Bachelor of Arts - Education

King's College

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