Mike Starling
Omaha,NE
Summary
Dynamic Senior Commercial Account Manager with proven success in cultivating client connections and driving account growth. Expertise in effective communication, analytical thinking, and attention to detail, resulting in increased client satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Senior Commercial Account Manager
TruGreen Corporate
08.2024 - Current
- Fostered strong client connections to support ongoing satisfaction and loyalty.
- Cultivated and expanded $1.3 million book of business, resulting in a 7% increase over prior year.
- Assessed account performance metrics to pinpoint growth opportunities and optimize existing service offerings.
- Facilitated collaboration among cross-functional teams to design customized solutions addressing client needs.
- Facilitated contract negotiations aimed at ensuring regulatory compliance and optimizing terms for both clients and company.
- Oversaw contract negotiations and renewals, aligning client requirements with strategic company objectives.
- Designed and executed customer-focused presentations and demonstrations to showcase product value and attract new business opportunities.
- Assessed client needs to determine optimal coverage solutions and generated policy quotes.
- Negotiate rates to set up finance contracts.
- Engaged with key decision makers to foster strong partnerships, thereby increasing overall client satisfaction.
- Analyzed market trends and competitor strategies to uncover opportunities for client acquisition and growth.
Business Development Representative
TruGreen Corporate
09.2023 - 08.2024
- Developed business pipeline using cold and warm techniques.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
- Boosted brand awareness by representing the company at industry events and conferences.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Networked among local business and community organizations to develop leads and generate business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Engaged with customers to build business relationships.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Sales Contractor
Shipt
10.2018 - 09.2023
- Developed and implemented strategies to sign 17,000+ clients over 5 years, while consistently maintaining a 96% satisfaction rating and 92% retention rate Y-o-Y.
- Analyzed market trends and implemented strategies, resulting in an average of 18% Y-o-Y increase in revenue growth.
- Started with a $8,500 book of business in 2018. Book of business valued at $790,000 in 2023.
- Achieved recognition as a leading contractor in the Minnesota Market during 2020-2023 period.
- Managed interactions with local stores and suppliers to ensure prompt and precise delivery of orders.
- Coordinated and prioritized order fulfillment to achieve on-time delivery, while maintaining high customer service standards.
- Evaluated and refined onboarding and training processes to improve efficiency and effectiveness.
Corporate Trainer
Shutterfly
10.2018 - 09.2020
- Developed and delivered training programs to enhance employee skills and performance.
- Collaborated with department leaders to identify training needs and create tailored content.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Facilitated workshops utilizing various instructional techniques to engage learners effectively.
Quality Assurance Analyst
Shutterfly
09.2015 - 10.2018
- Regularly analyze client data and trends to identify opportunities for improvement and provide recommendations to the management team.
- Develop and implement quality assurance strategies and procedures to ensure high standards of product quality and customer satisfaction.
- Conduct regular audits of customer communications to ensure consistency and accuracy.
- Analyze customer feedback and identify areas for improvement in product quality and customer satisfaction.
- Identify potential quality issues or concerns and proactively communicate them to the business development team.
- Monitor and analyze customer complaints and feedback to identify potential issues with product quality or customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues in product development and service delivery.
- Collaborate with the marketing team to develop strategies for improving customer satisfaction and brand loyalty based on customer feedback and quality assurance findings.
Education
Bachelor of Science - Management Information Systems
Metropolitan State University
Saint Paul, MN12-2022
Skills
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
- Business development and planning
Timeline
Senior Commercial Account Manager
TruGreen Corporate
08.2024 - Current
Business Development Representative
TruGreen Corporate
09.2023 - 08.2024
Sales Contractor
Shipt
10.2018 - 09.2023
Corporate Trainer
Shutterfly
10.2018 - 09.2020
Quality Assurance Analyst
Shutterfly
09.2015 - 10.2018
Bachelor of Science - Management Information Systems
Metropolitan State University