Mike Stromgren
Brainerd,MN
Summary
Experienced powersports professional with strengths in diagnostics, clutch calibration, and vehicle testing. Known for resolving complex issues, improving machine performance, and delivering dependable customer support.
Overview
27
27
years of professional experience
Work History
R&D and technical assistance
EPI
Baxter, Minnesota
06.2014 - Current
- - Tested powersports vehicles and developed clutch kits, enhancing performance and calibrating clutching for larger tires.
- - Assisted customers in troubleshooting technical problems with their machines. and restored machine operation.
- - Identified customer needs to ensure timely and effective solutions.
- - Resolved customer questions and service requests to improve satisfaction.
- - Delivered courteous support during in-person and phone interactions.
- - Assisted colleagues with guidance to support a collaborative work environment.
Sales Representative
Parts Unlimited
Janesville, Wisconsin
01.2000 - 06.2014
- called on dealers with powersports parts sales promotions.
- processed returns on powersports parts.
- processed warranty claims on defective parts.
Education
Certificate of Technical Studies - Small Engine/Powersports Repair
Anoka Technical College
Anoka, MN08-1994
Skills
- Powersports diagnostics
- Clutch calibration
- Vehicle testing
- Clutch performance tuning
- Technical troubleshooting
- Product development
- Customer support
Timeline
R&D and technical assistance
EPI
06.2014 - Current
Sales Representative
Parts Unlimited
01.2000 - 06.2014
Certificate of Technical Studies - Small Engine/Powersports Repair
Anoka Technical College