Mike Sturtevant
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Works with a sense of urgency while staying organized and detail focused. Enthusiastic team player offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Always looking to improve processes, drive efficiency and work smarter.
Overview
17
17
years of professional experience
Work History
Technical Support Representative
Conway Office Solutions under Xerox
09.2021 - Current
- Work with clients and/or their IT remotely integrating new equipment with their network, protocols and work environment at the highest customer service standards
- Help clients troubleshoot and resolve technical software issues or functions remotely with the same high standards
- Mediating between sales, logistics and customers/clients to ensure open lines of communication to lay foundation for equipment delivery/install setting preparation expectations both from clients and Conway to ensure the delivery/install is smooth as possible
- Implementing/updating new structure to systems and protocols to be proactive in making the install team as effective as possible while still helping to drive sales.
Assistant Beverage Director
Lola 42
09.2017 - 03.2020
- Responsible for the business performance of the restaurant, as well as maintaining high standards of food & beverage, service, health and safety
- Analyzing and projecting restaurant sales levels and profitability to track and maintain beverage sales and stock levels
- Help to ensure that the restaurant operates efficiently and profitably while maintaining reputation with VIP guests and high priority parties
- Maximizing restaurant sales by maximizing the number of guests per turn without sacrificing restaurant service
- Working with a management team to implement new systems and processes to adapt to any issues that arise
- Being up to date on new trends/fads as to adapt and take advantage of short or possible long term profits while still appeasing the guests' likes and trends.
Assistant General Manager
The Hopewell Bar & Kitchen
05.2016 - 08.2017
- Help to ensure that the restaurant operates efficiently and profitably while maintaining reputation
- Responsible for the business performance of the restaurant, as well as maintaining high standards of food & beverage, service, health and safety
- Recruiting, training and motivating staff
- Maintaining high standards of quality control, hygiene, and health and safety
- Checking stock levels and ordering supplies.
Restaurant Manager
Battery Park Bar & Lounge
05.2015 - 10.2015
- Coordinate the entire operation of the restaurant during scheduled shifts including rental of premises and buyouts for special functions
- Managing staff and providing them with feedback
- Ensuring that all employees adhere to the company's uniform standards
- Meeting and greeting customers and organizing table reservations.
Restaurant Manager
Rebel Restaurants
05.2014 - 05.2015
- Taking responsibility for the business performance of the restaurant
- Analyzing and planning restaurant sales levels and profitability
- Preparing reports at the end of the shift/week, including staff control, food control and sales
- Ensuring that all employees adhere to the company's uniform standards
- Meeting and greeting customers and organizing table reservations
- Advising customers on menu and wine choice.
Assistant Store Manager
Trader Joe's
01.2012 - 01.2014
- Relocated for 1 year for the opening of a new store from fit up to open and running
- Using the knowledge of flow and scheduling acquired in the previous 7 years, was able to make important design and merchandising decisions that would ultimately lead to the highest grossing location in the state
- Continued to innovate and decrease the loss in the different departments of the store, while completing all previous tasks of a Merchant and Crew member.
Floor Manager
Trader Joe's
01.2007 - 01.2012
- Trusted with keys to all cash drawers, doors to the store and safe combo
- Handled all cash that would go through the office including deposits, disbursements, breaking down cash tills and balancing crew member tills
- Managing a crew during open hours to facilitate whatever the store may need at the time
- Coordinating crew members to work on average 3 different deliveries per day receiving loads of product including unloading and loading trucks using a power assisted jack
- Assure that accurate, informative signs are displayed and products are correctly priced
- Work with crew members to keep the store fresh and stocked
- Order sufficient stock and maintain inventory
- Plan and direct the merchandising and display of products to enhance their appeal to customers and improve customer flow through the store.
Education
Skills
- Systems and processes implementation
- Resourceful problem solving
- Prioritizing tasks to meet deadlines
- Client relations and accommodations
- Loyalty to the overall mission of the company or team
- Coordinating multiple teams at once to meet project deadlines on time
- Technical Support
- Customer Service Expert
- Interpersonal Skills
Timeline
Technical Support Representative
Conway Office Solutions under Xerox
09.2021 - Current
Assistant Beverage Director
Lola 42
09.2017 - 03.2020
Assistant General Manager
The Hopewell Bar & Kitchen
05.2016 - 08.2017
Restaurant Manager
Battery Park Bar & Lounge
05.2015 - 10.2015
Restaurant Manager
Rebel Restaurants
05.2014 - 05.2015
Assistant Store Manager
Trader Joe's
01.2012 - 01.2014
Floor Manager
Trader Joe's
01.2007 - 01.2012
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