Leverage Power BI for data analysis to support operational decisions, inventory counts, and identify KPIs to improve branch performance.
Utilize ERP systems such as Microsoft D365 for rental and sales processing, inventory tracking, procurement and performance improvement plans.
Control quoting and customer communications through CRM software, ensuring timely follow ups, accurate pricing, customer responsiveness, and quote-to-order conversion tracking.
Coordinate logistics, asset, and equipment availability throughout 50 service centers in the US and Canada.
Lead daily operations in one of the highest-volume rental equipment branches in the company specializing in welding and automation tools.
Manage a cross functional team to meet safety, quality, and customer service standards.
Partner with HR and senior management regarding hiring, employee development, safety. and performance improvement plans.
Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
WELDER FABRICATOR
AMERICAN EQUIPMENT HOLDINGS/ AMERICAN WELDING SERVICE
09.2021 - 12.2024
Fabricated shop parts directly from blueprints.
Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
Managed installation teams including hiring, training and continuous improvement plans of the technician team.
Monitored inventory levels to ensure production efficiency met company requirements.
Coordinated with vendors for timely delivery of materials and equipment.
Analyzed expenses and applied cost saving measures.
Prepared requests for proposals and quotes to potential customers.
Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
MAINTENANCE SUPERVISOR
HUDSON BROTHERS MANUFACTURING
02.2019 - 09.2021
Generated reports related to productivity, profitability, and customer satisfaction metrics.
Monitored inventory to ensure inventory rates remained aligned with company standards.
Monitored repair and maintenance schedules, ensuring inspections were performed and met industry standards.
Conducted stakeholder engagement routines, mitigated risk, and provided product estimates.
DEPARTMENT LEAD
EARTHFARE
07.2017 - 02.2019
Assessed inventory and analyzed product movement for timely delivery and inventory management.
Performed customer service and product management responsibilities.
Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
3PL OPERATIONS SPECIALIST
NOLAN TRANSPORTATION GROUP
01.2015 - 06.2017
Researched and analyzed market trends to secure competitive line haul rates.
Collaborated with team members to achieve a daily net sales average of $15,000.
Negotiated rates on shipping lanes with motor carriers in the US, Canada and Mexico.
Uphold professional sales and operations protocol to detect theft and fraud.
Advertised truckloads on digital load boards to generate inbound calls.
Education
Bachelor of Arts - History
University of North Carolina At Charlotte
Charlotte, NC
12-2014
Welding Technology -
Central Piedmont Community College
Charlotte, NC
12-2020
Skills
Power BI
CRM Software
Microsoft D365
Project Management
Data Analysts
Budget Management
Estimation
Microsoft Office
Certification
CAPM - Certified Associate in Project Management
Procore Certified Estimator
Timeline
BRANCH MANAGER
RED-D-ARC / AIRGAS
12.2024 - Current
WELDER FABRICATOR
AMERICAN EQUIPMENT HOLDINGS/ AMERICAN WELDING SERVICE