Michael Tade
Irmo,SC
Summary
Dynamic and goal oriented professional with 16 years experience in the automotive industry. Dedicated to cultivating an efficient and result producing environment. Offering experience in leading teams to be successful while maintaining a safe and productive work place. I will make sure that I utilize years of experience in leadership, communication, and self motivation to help to grow this business. My skill sets as well as extensive background knowledge into this industry make me confident I would prove as a valuable member to your team.
Overview
16
16
years of professional experience
Work History
Fixed Operations Manager Brunswick Area
Vaden Automotive
Brunswick, GA
07.2024 - Current
- Increased the total gross average at Hyundai from $40,931 per month to $101,451 per month. (Customer pay is 953% of our HMA objective in service.)
- Increased the total gross average at Chevy from $318,888 per month to $345,665 per month average.
- Increase the total gross average at CDJR from $92,716 per month to $103,217 per month average.
- Created effective pay plans and accounting to decrease unapplied labor, and increase productivity.
- I have had MOM CSI improvement.
- Created visibility of advisor performance between the Brunswick campuses, promoting competition, further driving performance.
- Improved the used car recon process, moving turn time in service from 18 days down to 3 days.
- Improved the Hyundai retention scores every month, up to 82.9% currently.
- Utilized AI tools to increase the customer pay RO count at Chevy by 189 cars a month.
- Brought a focus on self-improvement and training to the group.
- Analyzed monthly financial reports for cost effectiveness in the Fixed Operations Department.
- Negotiated vendor contracts to ensure we could optimize net profit gains and implement systems to improve customer and employee experience.
Service Director
Jim Hudson Toyota
Irmo, SC
10.2022 - 07.2024
- Trained, coach and mentored a team of outstand individuals uniting them to all move in the same direction
- Improved our CP RO count YOY (Avg of 7 RO’s per D
- Improved net profits in 2023 by over $300,000 to finish the year in the $1,000,000 club.b
- 2024 Improved net profits by over $200,000 in the first quarter over 2023
- Ran a 98% Fixed Absorption in 2023 and Currently at 108% in 2024 for the first quarter
- Added 9 Lifts in a 12 month span while improving on shop stall utilization at the same time
- Worked with the Used Car Manager to create a system that dropped our Turn time from Inspection to front line ready in 2 to 3 days
- Earned the Toyota CFAB Award for top 50 Service Departments in the Nation
- Set Elite Award Winner
- TMNA Top Performer Service Director
- JD Power Dealer Excellence
- Raised ELR from $103.70 to $121.50 (without increasing the door rate)
- Raised CP hours per RO from 1.32 to 1.42
- Raised CXI from 4.62 in 2022 to 4.73 in 2023
- Lead meetings and training sessions for Service Advisors and Technicians to get the two groups to function as a team and improve the whole dealership experience and process
- Created an inhouse service BDC
- Consistently produced over $50k in parts wholesale gross monthly
Service Director
Peter Boulware Toyota
West Columbia, SC
11.2021 - 10.2022
- Trained, coached and mentored team members to maximize productivity.
- Improved the Customer Pay Gross Profit margin by 18% of the previous year
- Improved the TLEe from 101% to 103.13%
- Created marketing campaigns to drive business and improve service drive traffic.
- Forecasted goals for the Parts and Service departments and developed effective ways to track progress on these goals, generating the team buy in.
- Coached and worked with the parts staff to improve the daily fill rate to 92.5% from 78%
- Decreased the ToyotaCare wait times to get 88% of our customers in an out in less than one hour.
- Increased the CP ELR from $92.82 to over $110.00
- Changed the UCI process to decrease the turn time from 7days to 3 days.
- Created a culture of coaching, mentoring and training with hands on involvement from the express bays to the Greeting in the service drive.
- Performed daily meetings with the staff and weekly meetings with the Executive team and Ownership.
- Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints
- Coached staff on strategies to enhance performance and improve customer relations.
Shop Foreman
Step One Automotive Group
Savannah, GA
04.2021 - 10.2021
- Trained, coached and supported staff members to maximize productivity.
- Focused on safety and efficiency and a clean neat work environment.
- Trained, developed and counseled employees help them and others see the potential they have leading them to becoming a high performing team.
- Regularly meet with our sales staff and management to ensure that we are working to grow our customer experience and business in the right direction.
- Resolved team member concerns and problems while facilitating solutions and results that create confidence in management which has lead to a positive and prosperous work environment .
- Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints and change the culture that those complaints grew from.
- Boosted company efficiency through process improvements, leading to a decrease of a 3 week service time to a 1-3 day service visit.
Team Leader
Savannah Toyota
Savannah , GA
04.2019 - 04.2021
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Communicated with the customer and the service advisors to make sure that the customers issues were resolved and the expectations of a "dealership" were exceeded
- Dispatched work in to the shop and managed the work flow to ensure a quality Fixed Right First Time score. As the team leader it is your responsibility to make sure that you align jobs with the correct technicians so that work is completed correctly and efficiently.
- Time management was and is a huge part of that job because I needed to make sure my team had quality hours but, I also was responsible to produce hours to earn pay
- Avaialbe to help my team members on and off the job. It allowed us to function like a family and build relationships and trust that made for everyday to be a successful one. As a team we need to understand that we win and fail together but, on thing is for sure that when you can approach the problem united it becomes a much smaller task.
Automotive Technician
Jc Lewis Ford Lincoln
Savannah, GA
01.2017 - 04.2019
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- lead tech for gas heavy line, engine work and drivability
- Worked on Fords Performance engines in the SVT line as well as the 6.7 Powerstrokes
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Welded, soldered and fabricated parts to complete skilled services.
Service Advisor/Maintenance Technician
Kia Country Of Savannah
Savannah, GA
10.2015 - 04.2017
- Diagnosed problems with mechanical and electrical systems and using advanced troubleshooting abilities.
- Handled customer issues on the service side of a dealership from the role of the Advisor and Tech. This has opportunity has allowed me to really understand a good service write up from the stance of the person working on the car to the advisor who has to explain the work and solution to the customer.
- responsible for a regional and national level of training for Kia on how to correctly present a vehicle back to a customer.
- In the shop one of my responsibilities was to handle the warranty engine approvals, parts ordering and physical building and installing of engines.
Welding Instructor
Peninsula College
Port Angeles, WA
08.2014 - 05.2015
- Prepared students for welding certifications and field experience including effectively maintaining, setting up and utilizing torches, shears, plasma cutters and wire-feed, stick, TIG, Miller Dynasties, SMAW and FCAW welders.
- Maintained in-depth knowledge of course materials to maximize student success.
- Effectively instructed students and eliminated learning gaps using wide variety of teaching aids and motivational strategies.
- Efficiently managed day-to-day operations, including curriculum implementation and continuous improvement of industry best practices to bolster production and task completion.
- Created appropriate learning environments for students.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Documented and reported on student grades in compliance with school policies.
- Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
- Administered standardized tests to assess progress and evaluate need for improving course materials.
General Manager
NTB-National Tire & Battery
St Louis Park , MN
09.2013 - 06.2014
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer and employee relationships through effective leadership.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels.
- Complied with company policies and government regulations
- Had my tool box in the shop to help and lead by example making sure that my Team had a healthy respect for each other and knew that everyone of us was there for the same goal.
- Took my store from being rank in the top 1000 to the top 10 every month I was in the store we said yes to business, worked together and created an unexpected experience for our customers
Lead Technician
Discount Tire
Burnsville, MN
08.2012 - 09.2013
- Managed quality control and maintained high level of customer satisfaction.
- Distributed work orders to other technicians.
- Was the top Salesman in the Minnesota Region with the highest overall numbers and one of the best customer service scores.
- I was part of a focus group that Discount Tire created to establish better practices to help female customers feel comfortable and good with there automotive service experience.
- Was in charge of store inventory and cleanliness
USAF Combat Control Team Leader
USAF
San Antonio, TX
10.2008 - 02.2011
- Lead my team through the hardest DOD selection and Indoc course
- Ran USAF SOT operations for transition into the regular airforce
- Change an USAF AFI with the assistance of My congressman and commander to change the was the USAF handle on duty medical injuries.
- I was trained to succeed in anything and earned a confidence to be the best at whatever I do. This means that I lead from the back. The insight on that is that the old saying you are as strong as the weakest link is absolutely true and when your life depends on it you make sure that your team functions in all situations while maintaining clear communication, poise and stays mission oriented. That is why you lead from the rear to make sure that you are the last line of defense against failure because success belongs to the teams but, failures belong to individuals.
Education
Some College (No Degree) - Welding Engineering
Peninsula College
Port Angeles, WAAssociate of Arts - Engineering (Pre-Engineering)
Inver Hills Community College
Inver Grove Heights, MNArchitecture And Graphic Design
Portland State University
Portland, ORSkills
- Servant Leadership
- Communication
- Customer Service
- Problem solving
- Adaptability
- Self and Social Awareness
- Relationship Building
- Initiative
- Self Motivated
- Driven
- Flexibility
- Ability to drive gross profits through coaching
Timeline
Fixed Operations Manager Brunswick Area
Vaden Automotive
07.2024 - Current
Service Director
Jim Hudson Toyota
10.2022 - 07.2024
Service Director
Peter Boulware Toyota
11.2021 - 10.2022
Shop Foreman
Step One Automotive Group
04.2021 - 10.2021
Team Leader
Savannah Toyota
04.2019 - 04.2021
Automotive Technician
Jc Lewis Ford Lincoln
01.2017 - 04.2019
Service Advisor/Maintenance Technician
Kia Country Of Savannah
10.2015 - 04.2017
Welding Instructor
Peninsula College
08.2014 - 05.2015
General Manager
NTB-National Tire & Battery
09.2013 - 06.2014
Lead Technician
Discount Tire
08.2012 - 09.2013
USAF Combat Control Team Leader
USAF
10.2008 - 02.2011
Some College (No Degree) - Welding Engineering
Peninsula College
Associate of Arts - Engineering (Pre-Engineering)
Inver Hills Community College
Architecture And Graphic Design
Portland State University
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