Mike Taylor
Executive Leader
Cincinnati,OH
Summary
Dedicated to providing superior experiences for people through the delivery of processes, tools, and data insights that shape the profitability of the business. Unlocks the potential of the company by immersing into the data to establish and monitor metrics that fuel operational excellence. Asks tough questions to understand the pain points and makes the decisions to enable continuous improvement. Recognized as a trusted partner that fosters cultures of collaboration and impact. Navigates ambiguity to find solutions that yield industry leading growth and satisfied customers. Strategic leader open to the right next challenge to lead teams that exceed expectations.
Overview
16
16
years of professional experience
Work History
Chief Operating Officer
Contractor In Charge, Inc.
6 2023 - 4 2024
- Took the opportunity to lead the overall operations of the privately held company providing trades and consumer services
- Reported to the owner as the key link between the clients, vendors, staff, and senior leaders that provided solutions
- Mitigated risks through the standardization of processes, providing training, and reporting on progress
- Operationalized the vision to realize the financial and customer targets at every level of the business
- Balanced the need of the owned functions with the broader needs and priorities of customers and the business as a whole
- Participated actively in the resolution of unexpected challenges with data-driven insights and technology acumen.
Head of Process Improvement
PipeDreams Ventures
07.2022 - 03.2023
- Joined the next generation, technology powered home services provider to lead multiple departments until the role was eliminated in companywide restructuring
- Build an inclusive culture where people thrive through the development and training on processes that standardized expectations at every level of the business
- Optimized resource allocation and performance by establishing operational metrics and assigning accountability
- Immersed into the data to uncover opportunities for improvement in the margins and increased market share.
Director, Strategic Initiatives
Roto-Rooter
11.2016 - 07.2022
- Promoted to the leadership role that oversaw strategic initiatives across 50 corporate-owned locations providing trades services to consumers for the division owned by the publicly traded company
- Brought solutions to site level leaders to engage and activate people behind the data-driven plans that maximized profitability
- Influenced people in the fast-paced environment while handling a variety of operational challenges with strong interpersonal skills and customer-centric approach
- Pivoted across multiple workstreams to align the operations with the commercial targets while working towards the long-term strategic vision
- Coached, trained, and developed people in the matrixed organization by adding value and building genuine relationships.
Regional Operations Manager
Roto-Rooter
05.2012 - 11.2016
- Moved into operations in the corporate role that transformed underperforming locations across the US with hands-on leadership, coaching, and process improvements
- Evaluated the existing workforce and processes at each location to determine weaknesses and implemented corrective measures to align with revenue expectations
- Set clear goals for service and oversaw all aspects of operations including sales, finance, and human resources
- Applied excellent strategic planning and problem-solving skills to build plans and guide people through changes to achieve results
- Cultivated effective relationships with people at each location to change the culture and engage staff.
Director, Marketing & Data Analytics
Roto-Rooter
05.2007 - 05.2012
Education
Master of Business Administration - Finance -
Miami University
Bachelor of Science - Economics - undefined
Cornell University
Skills
Multi-Site Operations
undefinedWebsites
Prior Experience
Roto-Rooter, Cincinnati, OH, Director, Marketing & Data Analytics, 05/01/07, 05/01/12
Skills Highlights
- JIRA
- Tableau
- Salesforce
- PowerBI
- Microsoft Suite (Excel, Project, SharePoint, Visio)
Professional Highlights
- Profitable Operations Management, Contractor In Charge, Inc., PipeDreams Ventures, Roto-Rooter, 14+ years of leading multi-site operations including turnaround and scale of rapid growth startups in the trades, consumer services, contact centers, and related business lines
- Process Driven Culture Builder, Contractor In Charge, Inc., PipeDreams Ventures, Roto-Rooter, up to 35% reduction in turnover in high turnover industries (trades, contact centers) through the hiring, training, and development of engaged workforces
- Data-Driven Continuous Improvement, Contractor In Charge, Inc., PipeDreams Ventures, Roto-Rooter, delivered double digit margin increase while growing top line revenues and retaining staff through large-scale changes including M&A, restructuring, and leadership transitions
- Accountable Leadership, Contractor In Charge, Inc., PipeDreams Ventures, Roto-Rooter, People Managed: 5 – 1000 direct and indirect reports, 1 – 50 locations, up to $300M P&L accountability
Timeline
Head of Process Improvement
PipeDreams Ventures
07.2022 - 03.2023
Director, Strategic Initiatives
Roto-Rooter
11.2016 - 07.2022
Regional Operations Manager
Roto-Rooter
05.2012 - 11.2016
Director, Marketing & Data Analytics
Roto-Rooter
05.2007 - 05.2012
Chief Operating Officer
Contractor In Charge, Inc.
6 2023 - 4 2024
Master of Business Administration - Finance -
Miami University
Bachelor of Science - Economics - undefined
Cornell University
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