Mike Thomas

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

* Opened and distributed mail to each department

* Processed miscellaneous letters

* Daily report of correspondence received

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Verified insurance of patients to determine eligibility.
• Collected payments and applied to patient accounts.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.

• Handled cash with high accuracy and took care to check bills for fraud.
• Ran change counting machine
• Distributed change for vending machines
• Setup daily deposits for bank
• Daily report of currency on hand

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Inventory at multiple loacations
• Location reports for store managers daily
• Managed team reports

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Completed Inventory Report Daily
• Assisted Waitresses