Mike Torres
Charlotte,NC
Summary
Dynamic and detail-oriented professional Proven expertise in incident reporting, complemented by exceptional communication skills. Enhancing overall safety and customer satisfaction. Bilingual communicator adept at resolving complex issues efficiently.
Overview
16
16
years of professional experience
Work History
Lost Prevention Lead
Target
04.2019 - Current
- Monitor surveillance cameras.
- Daily interaction with management & customers & police.
- Processing incidents & accidents reports as well as police reports.
- Providing detailed information to authorities and legal personnel for processing and prosecution.
- Assisting customers with inquiries.
- Maintaining all files and video recordings in proper data bank.
- Trained and mentored team members in effective theft deterrence strategies.
- Assisted law enforcement agencies in investigating cases involving theft or fraud, providing evidence and witness statements as necessary.
Claims Representative
Allstate Insurance Co
03.2016 - 04.2019
- Processed claims.
- Processed accidents claims with documentation & photos.
- Conducted investigations on accidents with police reports.
- Resolved customer inquiries with service and policy details.
- Processed all paperwork and photos for legal presentation.
- Provided appropriate details to clients regarding any policy violations or policy adjustments.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Office Assistant
International Fragrance & Flavor
03.2010 - 10.2015
- Managed office communications, ensuring timely responses to client and staff inquiries.
- Coordinated schedules and meetings for team members, optimizing time management.
- Maintained up to date filing system.
- Assisted in preparation of reports and presentations for new hires.
- Daily communication with clients regarding flight info and accommodation.
- Organized office events with H.R. personnel regarding Holiday Parties and Company Outings.
Education
Bachelor of Science - Physiology
S.U.N.Y. Morrisville
Morrisville, NY05-1998
Skills
- Incident reporting
- Bilingual Communication
- Security protocols
- Surveillance systems
- CCTV systems
- Interviewing techniques
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Effective communication
- Decision-making
- Incident documentations
Timeline
Lost Prevention Lead
Target
04.2019 - Current
Claims Representative
Allstate Insurance Co
03.2016 - 04.2019
Office Assistant
International Fragrance & Flavor
03.2010 - 10.2015
Bachelor of Science - Physiology
S.U.N.Y. Morrisville