Mike Toscano
Houston,TX
Summary
Personable representative offering numerous years of experience resolving account and service concerns for customers,while also providing assistance to both purchasers and salesman alike. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Allura USA
10.2021 - Current
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered superior customer service to retain existing customers and attract future customers.
- Exhibited a proactive and results-oriented attitude, seeking opportunities to enhance sales and marketing efforts.
- Act as the primary point of contact for purchase orders, proof of deliveries, and ETAs
Logistics Coordinator/Purchasing Assistant
Nema Enclosures
06.2018 - 10.2021
- Identify and implement efficient and effective shipping methods and strategies based on the available industry standards, and the needs of the company/customer
- Generated documentation and information required for customer shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Processed requisitions and purchase orders for supplies and equipment.
- Sourced vendors, built relationships, and negotiated prices.
Education
Business Administration And Management
Texas Tech University
Lubbock, TXAssociate of Science -
Houston Community College
Houston, TX05.2015
Skills
- Excellent phone contact handling skills, with a keen ability to actively listen and understand customer needs
- Customer-centric approach, adapting and responding to different types of characters professionally
- Exceptional communication and presentation skills, both written and verbal
- Proactive, results-oriented mindset with the capability to work independently and collaboratively in a team setting
- Previous ERP system experience
- Fluent in Spanish
Timeline
Customer Service Representative
Allura USA
10.2021 - Current
Logistics Coordinator/Purchasing Assistant
Nema Enclosures
06.2018 - 10.2021
Business Administration And Management
Texas Tech University
Associate of Science -
Houston Community College
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