Mike Toscano
Houston,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Allura USA
10.2021 - Current
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Delivered superior customer service to retain existing customers and attract future customers.
- Exhibited a proactive and results-oriented attitude, seeking opportunities to enhance sales and marketing efforts.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Logistics Coordinator/Customer Service Representative
Nema Enclosures
06.2018 - 10.2021
- Identify and implement efficient and effective shipping methods and strategies based on the available industry standards, and the needs of the company/customer
- Generated documentation and information required for customer shipments.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Business Administration And Management
Texas Tech University
Lubbock, TXAssociate of Science -
Houston Community College
Houston, TX05.2015
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Allura USA
10.2021 - Current
Logistics Coordinator/Customer Service Representative
Nema Enclosures
06.2018 - 10.2021
Business Administration And Management
Texas Tech University
Associate of Science -
Houston Community College
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