Mike Townsend

Directed the activities of Southeastern's Used Equipment fleet and supported 30 sales reps, 4 Regional Sales Managers, and VP of Sales across the region. The driving force in aligning the company's strategy by increasing sales/market share, customer satisfaction, and profitability.

Duties and Responsibilities included:

* Provide day-to-day hands-on leadership and oversight of 20 branches Used Equipment Activities.

*Monitor, analyze and adjust the department focus for continuous improvement of operations, functions, systems, resources, and internal and external customer service.

*Developed and met annual sales budget for both in-territory and out of-territory sales.

*Managed and held accountable for for department financials-revenue and expenses.

*Oversaw trade-in process to maximize the efficiencies throughout the trade-in cycle.

*Managed, set, and maintained the used inventory sale pricing.

*Searched for, located and purchased used equipment needed to meet customer needs.

*Managed used equipment advertising on companies website and Machinery Trader.

*Managed and approved repair expenses for the used equipment make-ready process.

*Maintained used inventory in the CRM. (SalesForce & HubSpot)

*Reduced aged inventory by managing B2B relationship's with Auction Companies and Wholesaler's.

• Managed equipment inventory, ensuring optimal availability and minimizing downtime.
• Developed and implemented rental agreements, enhancing customer satisfaction and compliance.
• Oversaw logistics of equipment deliveries and pickups, optimizing transportation efficiency.
• Trained staff on equipment handling, promoting safety and operational standards.
• Resolved customer issues promptly and professionally, leading to higher satisfaction ratings.
• Analyzed rental trends to forecast demand, improving inventory management strategies.
• Collaborated with sales teams to design promotional packages, increasing rental revenue opportunities.

• Managed inventory levels, ensuring timely replenishment of parts and materials.
• Operated parts management software to track incoming and outgoing inventory efficiently.
• Collaborated with team members to streamline order fulfillment processes and reduce delays.
• Trained new associates on safety protocols, inventory procedures, and equipment handling.
• Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
• Researched vehicles and parts via physical catalogs and electronic means.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.

• Installed, repaired, and replaced various glass structures, ensuring adherence to safety standards.
• Operated power tools and equipment for cutting, shaping, and finishing glass products.
• Collaborated with construction teams to coordinate installation schedules and project timelines.
• Conducted quality inspections on finished glass products to maintain high craftsmanship standards.
• Demonstrated versatility by working on a range of projects including commercial buildings, residential properties, and automotive applications.
• Identified obstacles and used independent judgment to make decisions and solve problems.
• Increased efficiency in the installation process through effective teamwork and communication with colleagues.
• Managed multiple projects simultaneously, prioritizing tasks effectively to meet all deadlines without compromising quality.
• Inspected finished products for quality assurance and compliance with standards.
• Cut bent, and formed sheet metal and other materials to create metal works.
• Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.

• Conducted routine inspections and preventive maintenance on aircraft systems and components.
• Diagnosed mechanical issues using technical manuals and troubleshooting procedures.
• Oversaw repair processes, ensuring compliance with safety regulations and industry standards.
• Mentored junior technicians in best practices for aircraft maintenance and safety protocols.
• Maintained accurate records of all maintenance tasks performed, ensuring compliance with USAF regulations.