MIKE TRASK
San Marcos,CA
Summary
Veteran Release Manager bringing 15+ years of experience in delivery, go-live, sustainment operations and support. Leader in cross-functional teamwork, and process improvement. Always looking to leverage new ideas & gain efficiency in program operations & delivery performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Engineer, Platform Release Manager
Disney
Burbank, CA
01.2015 - Current
- Staff Engineer/ Release Manager, responsible for all aspects of deployment scheduling, planning, and controlling for the Appian and ServiceNow systems for SDLC and delivery processes.
- Responsible for all system upgrades, patching, project and sustainment deployment delivery and coordination. 17+ ServiceNow instances / 4 Appian systems.
- Work with all delivery teams (worldwide) to ensure they are following deployment best practices and DevOps requirements(process, naming conventions, timing, change and release rules).
- Create, plan and coordinate all changes through corporate change board and approved change policy and process. Built preauthorized change and release model to stream line and a support agile delivery.
- Work closely with the project development teams, testing teams, and product owners team to maintain proper coordination between these teams to ensure successful project Go-Live delivery.
- Defined and built a SDLC/agile process to automate (custom CI/CD pipeline) for release of ServiceNow code packages to all systems.
- Manage the communication process prior to, and at deployment time, for related operations to users, customers and all relevant stakeholders.
- Coordinate the release schedule and resources required depending upon the applications, planned releases, and/or system maintenance.
- Identify risks that can delay a release and manage them, so the quality of the release or the production instance is not affected.
- Document and lead monthly deployment and release activities
- Weekly team meetings /1 on 1's with key stake individual and department leaders to ensure proper communication. Lead/Host the Go-Live activities to deploy the software successfully.
- Maintain documentation related to procedures on build and release, various notifications lists, and plan for communication with necessary teams. (runbooks, team onboarding). Always working to improve the release process.
Education
Bachelor of Science - Information Systems
University of Phoenix
Tempe, AZ05-2000
Skills
- Platform Collaboration and Communications
- Release Management
- Agile Software Development
- Analytical and Troubleshooting skills
- SDLC life cycle delivery
- Relationship and Team building for Accountability and Success
- Process Development and Decision Analysis
- Best practices in ITIL Release and Change management
- ITIL certified
Certification
- ITIL v3 Certification
- ServiceNow Admin certification
Accomplishments
- CIO Culture Award
- VP Summit Award (My Disney Today)
- ESMP Executive Award for going 'Above and Beyond'
- Enterprise Service Management Award
Timeline
Staff Engineer, Platform Release Manager
Disney
01.2015 - Current
Bachelor of Science - Information Systems
University of Phoenix
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