Michael Verdun
Uniontown,PA
Summary
Results-driven management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Born Leader who studies leadership strategies and implements those strategies to improve those around him. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Problem-solver with proven team building and management success, but can also excel in individual roles.
Overview
8
8
years of professional experience
Work History
Store Manager
Rent A Center
Washington Boro, PA
10.2016 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Completed District Manager Training
- Promoted 3 store managers
- Introduced assistant manager meetings to district for improved coaching and development
- Multiple awards for top sales
- Acted as Interim District manager for 10 weeks
- Recruited 10+ hires for other locations, conducted 100+ interviews, trained and developed 25+ employees 1 on 1
Sales Manager
TeleTech
Uniontown, PA
02.2016 - 10.2016
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Developed and implemented comprehensive salesperson training program.
General Manager
LA Fitness
Greensburg, PA
06.2014 - 11.2015
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Recruited, interviewed, trained and developed employees
- Lead team of 5 to multiple top selling location awards
- Promoted to General Manager in 6 months after multiple months as top assistant manager
Education
Bachelor of Science - Business Administration And Management
Clarion University of Pennsylvania
Clarion, PA05.2012
Skills
- Focus and Follow-Through
- Verbal and Written Communication
- Multitasking and Organization
- Employee Training
- Sales Strategies
- Customer Service
- Time Management
- Business Leadership
- Recruiting and Hiring
- Team Development
- Employee Motivation
- Customer Relations
Timeline
Store Manager
Rent A Center
10.2016 - 05.2022
Sales Manager
TeleTech
02.2016 - 10.2016
General Manager
LA Fitness
06.2014 - 11.2015
Bachelor of Science - Business Administration And Management
Clarion University of Pennsylvania
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