Mike Vetterick
Temecula,CA
Summary
Dynamic Senior Field Service Technician with a proven track record at EPX, excelling in troubleshooting and repair. Expert in system diagnostics and customer support, I enhanced operational efficiency through process improvements and training initiatives. Recognized for fostering strong client relationships and delivering timely, high-quality service, ensuring optimal equipment performance and satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
EPX
01.2020 - Current
- Conducted routine maintenance and inspections on machinery to enhance reliability and reduce downtime.
- Coordinated with cross-functional teams to implement process improvements, increasing operational efficiency.
- Trained junior technicians on best practices for equipment handling and safety protocols, fostering team development.
- Developed detailed service reports documenting repairs and maintenance activities for client records and compliance.
- Utilized diagnostic tools and software to analyze system failures, driving timely resolutions and client satisfaction.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
- Produced extensive service reports.
- Delivered high-quality training sessions to junior technicians, promoting skill development and knowledge sharing.
- Contributed to sales efforts by identifying upsell opportunities during service visits and effectively communicating benefits to customers.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Leveraged extensive product knowledge to provide expert recommendations regarding system upgrades or replacements when needed.
- Developed comprehensive documentation for each service visit, ensuring accurate record-keeping and efficient communication between team members.
- Safely operated company to travel to service sites.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Diagnosed and resolved complex technical issues in field settings to ensure optimal equipment performance.
Associate
Macy's
08.2017 - 10.2019
Maintenance Technician
Twin Anchor
02.2005 - 05.2017
- Led initiatives to upgrade training materials based on evolving technology trends, enhancing technician knowledge base.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Streamlined field service operations by optimizing scheduling processes, improving response times significantly.
Education
Associate of Science - Business Administration And Management
University of Arizona
Tucson, AZHigh School Diploma -
Torry Pines HS
Encinitas, CAMira Costa CC
Encinitas, CASkills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Complex Problem-solving
- Record keeping
- Electrical systems
- Component testing
- System diagnostics
- Advanced troubleshooting
- Mechanical background
- Problem-solving
- Electrical troubleshooting
- Verbal and written communication
- Valid Driver's license
- Technical troubleshooting
- Data collection
- Preventive Maintenance
- Inventory management
- Vehicle maintenance
- Timely reports completion
- Equipment Repair
- Emergency response
- Diagnostic testing
- Reading wiring diagrams
- Mechanical aptitude
- Technical support
- Schematic interpretation
- Technical analysis
- Reliability
Certification
Generac air cooled, liquid cooled and industrial certifications
Timeline
Senior Field Service Technician
EPX
01.2020 - Current
Associate
Macy's
08.2017 - 10.2019
Maintenance Technician
Twin Anchor
02.2005 - 05.2017
Associate of Science - Business Administration And Management
University of Arizona
High School Diploma -
Torry Pines HS
Mira Costa CC