Music
Mike Vincent
Hudson,NC
Summary
Seasoned Automotive Professional with a proven track record, excelling in customer satisfaction and operational efficiency. Skilled in service management, warranty administration and team leadership, I've consistently met performance targets through strategic scheduling and resource allocation. Renowned for fostering vendor relationships and enhancing service delivery, my approach has significantly improved client relations and departmental productivity. **Available to relocate for the right position**
Overview
23
23
years of professional experience
1
1
Language
Work History
Automotive Service Manager
Benfield Automotive
11.2023 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Real Estate Broker
JPAR/Carolina Living
01.2021 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Compared properties possessing similar features to determine competitive market prices.
Automotive Service Warranty Administrator
Steve White Motors
12.2010 - 10.2020
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
Regional Remarketing Supervisor
Enterprise Rent A Car
06.2001 - 06.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Education
Bachelor of Arts - Education
Fairmont State University
Fairmont, WV12.1999
Skills
- Service writing
- Customer Satisfaction
- Automotive diagnostics
- Parts Ordering
- Customer Relations
- Vehicle Inspection
- Scheduling
- Quality Standards
- Employee Retention
- Warranty Administration
- Labor estimating
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Good Judgment
- Marketing Development
- Legal Document Preparation
- Financing Requirements
- CRM Software Use
- Real Estate Law
- Professional Relationships
- Real Estate Lending Processes
- Listing Preparation
- Cold Calling
- Business Development
- Contract Negotiation
- Market Research
- Social Media Digital Marketing
- Lead Generation
- Home Inspections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Mountainbiking
Gym
Beach vacation
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
401k matchWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offFlexible work hoursWork from home optionPersonal development programsSoftware
ADP
Mitchell
Acrobat
Power Point
Word
Timeline
Automotive Service Manager
Benfield Automotive
11.2023 - Current
Real Estate Broker
JPAR/Carolina Living
01.2021 - Current
Automotive Service Warranty Administrator
Steve White Motors
12.2010 - 10.2020
Regional Remarketing Supervisor
Enterprise Rent A Car
06.2001 - 06.2009
Bachelor of Arts - Education
Fairmont State University