Mike Voshell
West Point
Summary
Results-driven Business Process Analyst with 9+ years of experience in IT service management and process improvement. Demonstrated expertise in developing and implementing focused processes. Skilled at fostering collaboration and communication between diverse groups as a liaison, cultivating genuine and transparent relationships, and resolving complex problems through a comprehensive understanding of underlying issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst/Product Owner/Scrum Master
Zions Bancorporation
01.2016 - Current
- Partnered with the IT department to streamline data integration processes, ensuring seamless interoperability between the new customer data hub and existing loan origination software
- Acted as a liaison between business and developers to refine the product and incorporate features based on business needs and market demands
- Collaborated with stakeholders to understand business problem statements and convert them into user stories
- Created and maintained the solution vision, roadmap, and backlog of work through the project lifecycle
- Developed, implemented, and maintained organizational processes to meet emerging business requirements
- Facilitated requirements gathering meetings and worked with system stakeholders to define and document user requirements
- Disseminated communications of new processes and process updates to stakeholders and customers
- Performed detailed analysis of existing processes for improvements and quality, providing findings and recommendations to leadership stakeholders
- Built process flows with performance baselines to recommend measurable options for maximizing process efficiency
- Evaluated new project ideas, ensuring all potential projects were properly assessed, categorized, and planned before moving further into the project lifecycle
- Served as a backup to current process owners as needed to meet customer requirements
Department System Manager
Zions Bancorporation
01.2014 - 01.2016
- Spearheaded in-bank and company-wide training program and provisioning for a new front-end commercial loan origination system, including the training of 900+ users
- Created system procedures for users to follow with the new loan origination system
- Promoted best practices and collaboration among users, subject matter experts, and system owners
- Acted as a liaison and subject matter expert between the users of the new system and the system owners
Education
B.S. - Electrical Engineering
Salt Lake Community College
Taylorsville, UT01.2000
B.S. - Electrical Engineering
Ricks College
Rexburg, ID01.1999
Skills
- Business Process Analysis
- Change Management
- Process Improvement
- Requirements Gathering
- Stakeholder Communication
- Performance Baselines
- RASCI Matrices
- Organization Skills
- Problem-Solving Skills
- Analytical Skills
- Project Management
- Time Management
- Microsoft Visio
- Microsoft Azure DevOps (ADO)
- Teamwork
Certification
Certified Scrum Master
Timeline
Business Analyst/Product Owner/Scrum Master
Zions Bancorporation
01.2016 - Current
Department System Manager
Zions Bancorporation
01.2014 - 01.2016
B.S. - Electrical Engineering
Ricks College
B.S. - Electrical Engineering
Salt Lake Community College
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