Mike Wallace
Demotte,IN
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Sales /Customer Service Representative
A2D Luxury Automotive Detail
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Quality Control Inspector
Albanese Confectionery Group
12.2024 - 02.2025
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
Insurance Sales Agent/office Manager
Local Geico Office
07.2021 - 01.2025
- Assisted clients in selecting appropriate coverage options for their needs.
- Analyzed customer feedback to improve sales strategies and tactics.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Provided advice on financial planning and insurance policies.
- Processed applications and paperwork related to policy issuance or renewal.
- Resolved customer inquiries and complaints in a timely manner.
- Attended industry conferences and seminars to stay up-to-date on changes in regulations and trends in the insurance sector.
- Built relationships with existing clients by providing exceptional service.
- Advised clients on coverage amounts needed based on individual circumstances.
- Ensured that all required documents are properly filled out before submission.
- Identified cross-selling opportunities among existing customers.
- Performed administrative tasks such as updating databases, filing paperwork.
- Created detailed reports of sales activities for management review.
- Provided guidance about different types of insurance products available.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Upsold products to policyholders and potential new clients.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Offered policy guidance and management to promote asset protection.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Exceeded company sales goals for new policies.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
Store Manager
Buy The Ca$e
03.2023 - 01.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
IHA, In-Home Advisor
Best Buy
09.2009 - 07.2023
- Developed and presented customized solutions to customers' individual needs.
- Conducted in-home consultations with potential clients, providing product information and pricing details.
- Maintained detailed records of customer interactions and sales activities.
- Performed follow-up calls to ensure customer satisfaction.
- Demonstrated high levels of professionalism when interacting with customers.
- Provided comprehensive product demonstrations to prospective customers.
- Resolved customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services.
- Generated estimates, quotes, and proposals for customers' projects.
- Collaborated with marketing team to develop promotional materials for new products or services.
- Prepared weekly reports summarizing sales activities and performance metrics.
- Participated in trade shows and industry events as needed.
- Built strong relationships with current and potential customers through excellent communication skills.
- Analyzed market trends to identify growth opportunities for the company's products.
- Assisted customers in selecting appropriate products based on their individual needs.
- Monitored competitor activities and provided feedback regarding changes in the marketplace.
- Developed strategies for improving sales results across all channels.
- Ensured that all sales goals were met on a monthly basis.
- Created an effective system for tracking leads from initial contact through purchase completion.
- Utilized multiple software programs to manage customer data, track orders, and generate invoices.
- Provided training sessions for new employees on the company's sales processes.
- Maintained thorough understanding of company products, services, pricing and promotions to communicate benefits and value and effectively oppose customer objections.
- Traveled locally to customer home and business locations to conduct pre-scheduled consultations.
- Attended educational workshops and reviewed professional publications to maintain professional and technical knowledge.
- Asked open-ended, probing questions to determine customer requirements and expectations.
- Differentiated company, culture and services to exceed sales and revenue goals.
- Explained products and prices to customers, demonstrating use of products.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Achieved repeat business and referrals through personalized services.
- Convinced clients to purchase products or services by following persuasive script.
- Taught and trained new sales personnel on customer service and sales techniques.
- Contacted customers by phone and mail to offer merchandise or service.
- Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
- Ordered or purchased supplies to maintain optimum inventory.
- Collaborated with team to develop effective, winning sales strategies.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Collaborated with other members of sales team to reach targets.
- Developed prospect lists to define target criteria and zone in on potential customers.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Stayed up-to-date on product specs and prices to accurately describe merchandise.
- Upsold product accessories and warranties to bolster revenues on each sale.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Education
High School Diploma -
East Bay High School
Gibsonton, FL06.1995
Skills
- Presentations and Public Speaking
- Career Planning
- Research Abilities
- Strategic Planning
- Group Facilitation
- Relationship Building
- Records Maintenance
- Product and Service Sales
- Lead Prospecting
- Revenue Growth Strategy
- Interpersonal Communication
- Product Merchandising
- Friendly and Personable
- Upselling
- Product Presentations
- Loading and Unloading Procedures
- Customer Service
- Attention to Detail
- Professional Networking
- Revenue and Sales Projections
- Sales Management
- Lift up to [Number] Pounds
- Strategic Selling Techniques
- Supply Management
- Negotiation
- Product Demonstrations
- GPS Usage
- Sales Growth
- Route Planning
- Direct Sales
- Safety Practices
- Event Planning
- Industry Trends
- Demonstrations
- Product and Service Knowledge
- Sales Strategies
- Consultative Sales
- B2B Sales
- Exceeds Sales Goals
- Web Technologies and Services
- Leads Prospecting
- Contract Negotiation and Closing Tactics
- Customer Relationship Management
- Prospecting Skills
- Sales Proposal Creation
- Lead Generation
- Time Management
- Industry Partnership Development
- Persuasive Communication
- Sales and Marketing
- Project Management
- Client Consultations
- POS Terminal Operation
- Security Procedures
- Refund Processing
- Cash Counting
- Documentation and Recordkeeping
- Invoice Preparation
- Accounting Processes
- Report Preparation
- Cash Handling
- Loss Prevention Strategies
- Cash Register Operation
- Returns Processing
- Drawer Balancing
- Payment Collection
- ID Verification
- Customer Assistance
- Product Recommendations
- POS Systems
- Payment Processing
- Product Knowledge
- Guest Inquiries
- POS System Operations
- Inventory Management
- Conflict Resolution
- Merchandise Restocking
- Order Verification
- Stocking and Replenishing
- Loss Prevention
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Administrative support
Languages
English
Full Professional
Accomplishments
- Realized efficiency, in ongoing effort to boost revenue while reducing costs.
- Drove improvement in monthly profits through aggressive consulting.
- Improved delivery of installation, and product by overseeing, realizing overall increase in customer satisfaction and cost efficiency.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Exceeded sales goals by average of 70% in 10 years.
- Managed a successful sales team of 3 members who consistently exceeded sales goals by 70% each month.
- Recognized as Employee of the territory for outstanding performance and team contributions.
- Developed relationships with hundreds of new clients and typically exceeded sales goals by 70%.
- Acquired over 500 new customers in 10 years.
Affiliations
- Had over million dollar sales years multiple years.
- Was promoted extremely quick in my positions.
- drove over 12 years with my company and never had an accident Or ticket.
- Worked with a clientele base of over 1000 people.
- I exceeded my sales goals on a regular basis for years.
- Love spending time with my kids when I can as they don't live with me full-time.
- I am a huge movie and sound buff as I've been in the home theater industry 18 years of my working career.
- I love to golf, shoot, pool, play darts, and spend time doing projects at my house.
Education and Training
other
Timeline
Quality Control Inspector
Albanese Confectionery Group
12.2024 - 02.2025
Sales /Customer Service Representative
A2D Luxury Automotive Detail
02.2024 - Current
Store Manager
Buy The Ca$e
03.2023 - 01.2024
Insurance Sales Agent/office Manager
Local Geico Office
07.2021 - 01.2025
IHA, In-Home Advisor
Best Buy
09.2009 - 07.2023
High School Diploma -
East Bay High School
Similar Profiles
Miles ChevalierMiles Chevalier
Marketing and Sales Director at Magna Detail | Magna Luxury CollectionMarketing and Sales Director at Magna Detail | Magna Luxury Collection
Dana Mancini-LombardiDana Mancini-Lombardi
Human Resources Assistant & Office Management at Reflection Automotive DetailHuman Resources Assistant & Office Management at Reflection Automotive Detail
Callum SitekCallum Sitek
Automotive Detailing at Detail-Plus Automotive DetailingAutomotive Detailing at Detail-Plus Automotive Detailing