Mike Warren
Fort Lauderdale,FL
Summary
Dynamic hospitality professional with extensive experience at JW Marriott, excelling in guest service and housekeeping procedures. Proven ability to enhance guest comfort through timely delivery of amenities and effective inventory management. Skilled in equipment operation and self-motivated to uphold high cleanliness standards, ensuring a positive experience for all guests.
Overview
16
16
years of professional experience
Work History
Houseman
JW Marriott
Savannah, GA
07.2023 - 05.2025
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Provided assistance with moving furniture or heavy objects when necessary.
- Upheld hotel standards for cleanliness and guest service.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Promoted a positive image of the hotel to guests and other team members.
Houseman/Housekeeping Cleaner
Motel 6 Hotel
Palm Desert, CA
07.2019 - 07.2023
- Assisted Housekeepers in changing bed linens when needed
- Provided assistance with moving furniture or heavy objects when necessary.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
- Upheld hotel standards for cleanliness and guest service.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Supported front desk operations during high-volume periods or as needed.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Waxed and polished wood furnishings to restore faded appearance.
- Replenished amenities in guest rooms on a regular basis.
Assistant
Motel 6 Hotel
South Padre Island, TX
03.2019 - 10.2021
- Answered incoming calls and directed them to appropriate personnel or departments.
- Maintained front desk to provide positive first impression.
- Maintained positive working relationship with fellow staff and management.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized floors, counters, bathtubs and window sills.
Houseman
JW Marriott
Palm Dessert, CA
05.2009 - 08.2018
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Responded promptly to guest requests for additional supplies or services.
- Replenished amenities in guest rooms on a regular basis.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Assisted in inventory management and control of hotel assets.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Education
High School Diploma -
Channing High
Channing06-1987
Skills
- Guest service
- Customer relations
- Housekeeping procedures
- Equipment maintenance
- Collect trash
- Hazardous chemical training
- Self motivation
- Equipment operation
- Residential cleaning
- Dusting furniture
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementHealthcare benefitsTimeline
Houseman
JW Marriott
07.2023 - 05.2025
Houseman/Housekeeping Cleaner
Motel 6 Hotel
07.2019 - 07.2023
Assistant
Motel 6 Hotel
03.2019 - 10.2021
Houseman
JW Marriott
05.2009 - 08.2018
High School Diploma -
Channing High
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