MIKE WASOWICZ
MASTIC,NY
Summary
Experienced Technology Manager and Implementation Specialist with expertise in SaaS enterprise software, project management, and technical support. Proven success in managing complex implementations, stakeholder relationships, and technical solutions to optimize business operations.
Overview
13
13
years of professional experience
Work History
Consultant
Atheneum
02.2025 - Current
- Advise on strengths and weaknesses of property management software, comparing Yardi to competitors
- Analyze industry trends and market share to help clients select the best software solutions
- Provide strategic insights into Yardi’s modules, adoption rates, and integration potential
- Facilitate discussions on software innovations, compliance requirements, and best practices
- Support businesses in evaluating and transitioning to property management software
Technology Manager
Cosentino Companies
09.2024 - 02.2025
- Led SaaS enterprise software performance, troubleshooting, and optimization
- Acted as Yardi product specialist, providing expert support and issue resolution
- Managed IT resource allocation across multiple sites and optimized software utilization
- Maintained Microsoft ecosystem and streamlined business operations through technology
Sr. Technical Commercial Implementation Manager
Yardi Systems
09.2022 - 08.2024
- Managed enterprise software implementations, business analysis, and client training
- Developed Agile/Waterfall project plans and maintained documentation in Confluence
- Provided escalation support and mentorship to junior team members
Technical Commercial Implementation Manager
Yardi Systems
09.2018 - 09.2022
- Delivered full-cycle SaaS implementations, training, and configuration coaching
- Managed cross-team scheduling, communication, and technical documentation
Associate Technical Account Manager
Yardi Systems
09.2016 - 09.2018
- Assisted in SaaS implementations, troubleshooting, and client support
Technical Support Specialist
Cablevision
09.2012 - 09.2016
- Provided Tier 1 and Tier 2 technical support for internet, phone, and TV services
- Diagnosed and resolved service issues remotely to improve customer satisfaction
- Maintained an advanced knowledge base of network infrastructure and troubleshooting
Education
B.S. - Computer Programming & Information Systems
Farmingdale State University
NYSkills
- Project Management
- SaaS
- Enterprise Software
- Yardi Voyager 7 & 8
- Yardi Rentcafe & Commercial Cafe
- SQL
- JIRA
- Confluence
- Microsoft Suite
- Google Workspace
- Business Analysis
- IT Technical Support
- Training & Documentation
- Client relationships
- Customer relationship management
Timeline
Consultant
Atheneum
02.2025 - Current
Technology Manager
Cosentino Companies
09.2024 - 02.2025
Sr. Technical Commercial Implementation Manager
Yardi Systems
09.2022 - 08.2024
Technical Commercial Implementation Manager
Yardi Systems
09.2018 - 09.2022
Associate Technical Account Manager
Yardi Systems
09.2016 - 09.2018
Technical Support Specialist
Cablevision
09.2012 - 09.2016
B.S. - Computer Programming & Information Systems
Farmingdale State University
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