Mike Williamson
Lee's Summit,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Employs a team leader approach encouraging employees to understand organizational mission and work towards doing everything possible to meet organizational goals and objectives.
Overview
22
22
years of professional experience
Work History
Service Center Manager
Electrical Reliability Services
09.2021 - Current
- Lead, direct, and control daily activities for the Service Center
- Implement training for new employees
- Responsible for the sales, profit, and quality of the area operation.
- Review and sign contracts consistent with Limits of Authority.
- Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
- Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
- Hold periodic regular management committee meetings to promote effective communication and review business progress.
- Work with staff to develop weekly invoicing and monthly Status Reports.
- Review and audit field jobs.
- Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
- Perform employee performance reviews and recommend appropriate salary changes.
- Coordinate technical training for field personnel and assist with career development.
- Review and recommend field technical procedures and procedure changes.
- Interview job applicants.
- Develop and review proposals, and review reports of field engineers.
Technical Service Manager
Siemens
11.2016 - 09.2021
- Led, directed, and controlled all service and motor management programs in the USA.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Prepared, checked, and coordinated documentation to support component design and application.
- Presented project information and status updates to customers and fielded concerns.
- Recruited, placed and oversaw project staff for optimal project results.
- Developed corrective actions to resolve very complex customer systems
- Developed or modified programs to increase productivity.
- Prepared budgets and monitored monthly orders, sales, and costs.
Business Development Manager
Siemens
07.2007 - 11.2016
- Provided advanced and comprehensive technical
application assistance in key sales situations. - Developed and performed oversight of all motor management activities in USA.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Sales Engineer
Electrical Reliability Services
03.2004 - 06.2007
- Perform sales support to consistently meet overall area sales goals.
- Make regular sales calls on existing major accounts and establish contact with new accounts.
- Make effective customer presentations, proposal pricing is accurate and technically correct. This may include walk-through customer site, and field visits.
- Perform marketing support to promote the Company’s image throughout the industry.
- Implement area-marketing plan on a monthly basis.
- Assist Corporate needs in new service assessments, marketing research and literature development.
- Perform public relations to promote sales.
- Active participation in trade shows and professional societies.
- Give effective presentations for the Company’s Training Services and Speaker's Bureau.
- Member of the Area Management Committee.
- Actively participate as a committee member.
- Assist in the development of the area sales and marketing plan.
- Bring input and new ideas on Sales and Marketing activities.
Field Engineer
Electro-Test, Inc.
08.2001 - 03.2004
- Perform all aspects of testing and maintenance of electrical power distribution systems.
- Troubleshooting capabilities, simple relay calibration, use of load recording instrumentation, low and medium voltage switchgear testing through 15 kV class.
- Test and troubleshoot moderately complex electrical systems, simple relay systems and power metering.
- Perform data gathering for power system studies including short circuit and protective device coordination.
- Write complete, detailed reports promptly at end of project using a computer, and accurately process job billing.
- Take an active role in business development and expansion. Perform all functions pertaining to a written job proposal to a client, including estimate of man-hours and expenses, and development of scope and pricing
Education
Doctorate - Strategic Leadership
Liberty University
Lynchburg, VA07.2025
Executive Certificate - Strategic Leadership
Liberty University
Lynchburg, VA07.2023
MBA - Business Management
Webster University
St Louis, MO03.2006
Bachelor of Science - Industrial Engineering
Southern Illinois University Carbondale
Carbondale, IL03.2001
Skills
- Leading
- Directing
- Controlling
- Motivation
- Team Leadership
- Document Processing
- Staff Training
- Risk Management
- Conflict Resolution
- Customer Focus
- Drive for Results
Timeline
Service Center Manager
Electrical Reliability Services
09.2021 - Current
Technical Service Manager
Siemens
11.2016 - 09.2021
Business Development Manager
Siemens
07.2007 - 11.2016
Sales Engineer
Electrical Reliability Services
03.2004 - 06.2007
Field Engineer
Electro-Test, Inc.
08.2001 - 03.2004
Doctorate - Strategic Leadership
Liberty University
Executive Certificate - Strategic Leadership
Liberty University
MBA - Business Management
Webster University
Bachelor of Science - Industrial Engineering
Southern Illinois University Carbondale
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