Mike Worley
Stearns,KY
Summary
Accomplished Human Resources Specialist and Case Manager with a proven track record at the State of Kentucky, adept in HR policies and customer relations. Expertise in improving client satisfaction and compliance through strategic case management and benefits administration. Skilled in Microsoft Office and conflict resolution, consistently achieving positive outcomes and enhanced employee support.
Overview
14
14
years of professional experience
Work History
Human Resources Specialist
State Of Kentucky
08.1998 - 12.2012
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Manager
State Of Kentucky
08.1998 - 08.2012
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Associate Of Applied Business -
University of Kentucky
Lexington, KYSkills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Employee Relations
- Microsoft Office Suite
- Data Evaluation
- Presentation Preparation
- Flexible work arrangements
- Microsoft Office
- Decision-Making
- Human Resources Support
- Conflict Resolution
- In-Person and Telephone Interviewing
- Employee Hiring
Timeline
Human Resources Specialist
State Of Kentucky
08.1998 - 12.2012
Case Manager
State Of Kentucky
08.1998 - 08.2012
Associate Of Applied Business -
University of Kentucky
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