Mike Worrall
Fraud Analsyt
Tampa,FL
Summary
AML/Fraud Analyst at Robert Half/Old Glory Bank with a proven
track record of safeguarding financial systems through meticulous
monitoring and investigation. Certified in NTWA18 and CompTIA A+
for enhanced technical skills in scrutinizing complex transaction data,
ensuring compliance and fraud prevention. Leveraging a background
in healthcare and general studies to bring a unique perspective
to the financial sector, enhancing attention to detail and seamless
customer relationship management. Committed to protecting clients'
assets and maintaining banking operations integrity with a resolute
stance against fraud.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Atlantic Union Bank
Richmond, Virginia
09.2024 - Current
- Review suspicious activity/exception reports to identify fraudulent or suspicious transactions and protect the bank from any loss
- Work to detect various fraud schemes (kiting, structuring, skimming, elder abuse, etc.) and characteristics of red flags
- Work with various research and investigative software programs
- Accurately identify and submit timely Suspicious Activity Reports (SARs)
- Operational Impact Analysis (OIAs) and Management Notifications with supervision
- Interact with business units, customers and outside agencies to communicate fraud situations and recommend action steps
- Page 1 of 4
- Take appropriate action steps to protect AUB assets and minimize losses with supervision.
Aml Analyst/ /Fraud Analyst
Robert Half /Old Glory Bank
Oklahoma
06.2023 - 07.2024
- Analyzed transaction data and account activity to identify patterns indicative of fraudulent behavior
- Conducted thorough investigations into suspicious activities, utilizing advanced analytical tools and techniques
- Collaborated with cross-functional teams to develop and implement fraud detection strategies, improving overall risk management
- Reviewed and processed fraud alerts, ensuring timely resolution and compliance with regulatory requirements
- Generated detailed reports and presentations for senior management, highlighting trends, findings, and recommendations for process improvements
- Provided training and support to team members on fraud detection methodologies and best practices
- Maintained up-to-date knowledge of industry trends, regulatory changes, and emerging fraud schemes
- Suspicious Activity Reports (SARs): Prepared and filed SARs with regulatory authorities, ensuring compliance and enhancing fraud detection initiatives.
IT and Network Support Specialist
XBS Southwest/Saint Leo University, Xerox
Lakeland, Florida
03.2021 - 03.2023
- Xerox /Lakeland Territory
- Technical Problem-Solving: Addressed and resolved moderate to complex technical challenges, applying sound judgment to ensure accuracy and reliability in solutions
- IT and Network Support: Executed tasks such as network diagnostics and printer troubleshooting, enhancing overall operational efficiency
- Project Collaboration: Worked with internal teams and vendors on organizational projects, ensuring adherence to deadlines and budgetary constraints
- Training and Oversight: Trained personnel on equipment usage, managed scheduling, and oversaw job queues to facilitate timely processing and organization
- Page 2 of 4
- Inventory Management: Managed supply ordering and inventory control, maintaining accurate records and optimal stock levels
- Marketing Coordination: Collaborated with marketing teams and vendors to ensure project delivery within budget, monitoring service contracts for quality assurance
- Fleet Management: Utilized management software for fleet oversight, including maintenance and repair services, and generated comprehensive reports on inventory and service activities
- Financial Documentation: Calculated job charges, maintained billing logs, and processed financial documentation related to projects
- Cross-Training: Gained cross-training in all facets of facility management operations, including Tier 2 technical support and network issue resolution
- Customer Support: Provided high-quality support for customer service operations, ensuring swift resolution of technical issues with systems like
- PaperCut and CenterWare Web.
Fraud Investigation Specialist
Bank of America
Tampa, Florida
04.2020 - 04.2021
- Handled incoming and outgoing check fraud claims, including counterfeit checks and forgery
- Responded to banking center inquiries regarding potential fraud, conducting thorough research and investigations
- Collaborated with business units, customers, and external agencies to communicate fraud situations and recommend appropriate actions
- Implemented measures to protect company assets and minimize losses, working under supervision
- Managed the charge-off, closure, and reporting of overdrawn accounts resulting from fraudulent activities
- Identified and submitted Suspicious Activity Reports (SARs) in a timely manner.
Fraud and Dispute Resolution Specialist
Capital One
Tampa, Florida
01.2016 - 04.2020
- Claim Decision-Making: Made informed decisions on claim acceptance or denial, implementing necessary monetary adjustments to account balances
- Page 3 of 4
- Customer Engagement: Handled calls from cardholders to gather detailed information for investigating and resolving fraud cases
- Fraud Analysis: Analyzed moderate to complex unauthorized account activities, conducting thorough research across multiple transaction channels
- Fraud Detection Tools: Utilized tools such as LexisNexis and Credit Browsers to effectively detect and prevent fraudulent activities
- Fraud Management Support: Assisted in fraud management by escalating dispute issues, verifying customer identities, and investigating account activities
- Issue De-escalation: De-escalated fraud-related issues and conducted comprehensive investigations to uncover root causes of disputes
- Provided guidance on effective fraud and dispute management strategies to team members
- Training and Compliance: Trained bank staff on dispute resolution techniques, customer service best practices, and compliance with relevant laws and regulations
- Cross-Department Collaboration: Collaborated closely with legal, compliance, and customer service departments to ensure a cohesive approach to dispute management
Education
Certificate in Nursing, Healthcare - undefined
Pine Technical College
1999
High School Diploma - General Studies
Stillwater Sr High School
1987
Skills
- Top Skills
- Communication Training
- Financing
- Customer Onboarding
Certification
CompTIA A+ 220-1001: Networking
NTWA18 - Introduction to Basic
Networking
CompTIA A+ Exam 220-902:
Windows Networking
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceTimeline
Fraud Analyst
Atlantic Union Bank
09.2024 - Current
Aml Analyst/ /Fraud Analyst
Robert Half /Old Glory Bank
06.2023 - 07.2024
IT and Network Support Specialist
XBS Southwest/Saint Leo University, Xerox
03.2021 - 03.2023
Fraud Investigation Specialist
Bank of America
04.2020 - 04.2021
Fraud and Dispute Resolution Specialist
Capital One
01.2016 - 04.2020
Certificate in Nursing, Healthcare - undefined
Pine Technical College
High School Diploma - General Studies
Stillwater Sr High School
CompTIA A+ 220-1001: Networking
NTWA18 - Introduction to Basic
Networking
CompTIA A+ Exam 220-902:
Windows Networking
Similar Profiles
Andrew J. LowensteinAndrew J. Lowenstein
System Engineer I at Atlantic Union BankSystem Engineer I at Atlantic Union Bank
Jaime HaleJaime Hale
Vice President Branch Manager at Atlantic Union BankVice President Branch Manager at Atlantic Union Bank
GHADA CHAHLAGHADA CHAHLA
Universal Banker at Atlantic Union BankUniversal Banker at Atlantic Union Bank