Mike Youngquist
Sequim,WA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
12
12
years of professional experience
Work History
Branch manager
Whitecap construction supply
2013.01 - Current
- Accountable for profit and loss and inventory/accounts receivable for assigned location(s). Achieves earnings before interest and tax (EBIT), return on investment capital (ROIC), and return on sales (ROS) goals.
- Safeguards company assets and associates. Provides operational oversight and excellent in inventory management procedures.
- Ensures appropriate staffing levels to meet service, financial, and operational support demands.
- Effectively utilizes training programs to develop sales and operations expertise.
- Initiates and builds customer relationships with existing and new customers.
- Acts as liaison to functional leadership to ensure customer satisfaction and problem resolution.
- Monitors local market trends. Develops and executes strategies to grow local market share andaggressively pursues business opportunities.
- Works closely with vendors to maximize sales and increase profitability.
- Ensures efficient operations through adherence to policies and procedures and process excellence.Maintains compliance with applicable government regulations. Ensures environmental health and safety and regulatory responsibilities are followed.
Assistant manager
White Cap Construction Supply Inc.
- Assists with the coordination of procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with policies, principles, and procedures established by the organization.
- Manages the branch whenever the manager is not present or when the branch does not have an on- site Branch Manager. Assists the manager in developing strategies to drive branch sales and profitability.
- Solves problems at the branch level. Investigates customer complaints involving matters such as damaged items, overcharges, and shipment/delivery delays. Makes necessary resource adjustments. Manages operational branch level problems, including coaching and disciplining associates and investigating inventory discrepancies by running standard and special reports and making adjustments as required. Approves and processes credit memos.
- Serves customers and works at the counter or inside sales function as necessary. Ensures all sales orders are billed correctly and in a timely manner. Schedules staff and analyzes budgets and variances.
- Interviews applicants and makes recommendations to the manager for open positions. Trains associates. Plans, assigns, and directs work. Addresses complaints and resolves problems.
- Implements and applies internal human resources policies and procedures in a consistent manner designed to develop and maintain positive associate relations.
CDP (Career development program)
- This is a cross functional branch development program targeting recent college graduates and/or those with equivalent work experience
- The program is designed to attract the very best talent and provide selected candidates with the opportunity to develop the skills necessary for a successful career in sales or operations
- Program participants will complete a program that includes rotational assignments in various segments of the branch business with on-the-job training
- Program associates act as role models of professionalism, ethical behavior and utilize effective decision making at all times
- Program associates must thrive on challenge and a changing environment, while demanding continuous learning in a competitive, fast paced environment.
Education
High School Diploma -
Salinas High School
Salinas, CASkills
- Customer Relationship Management (CRM)
- Operations Management
- Project management abilities
- Team motivation
- Employee relations and conflict resolution
- Customer Service
- Problem-Solving
- Maintaining Compliance
- Team Leadership
- Branch Operations Management
- Accounts Receivable
- Banking
- Cash handling expertise
Timeline
Branch manager
Whitecap construction supply
2013.01 - Current
Assistant manager
White Cap Construction Supply Inc.
CDP (Career development program)
High School Diploma -
Salinas High School
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