Mike Zanazaro

Work History

Oven Cook /Assistant Manager

Antioch Pizza

08.2023 - Current

Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Streamlined kitchen operations with effective communication and collaboration among team members.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Prepared meals efficiently under time constraints for timely service during peak hours.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Communicated closely with servers to fully understand special orders for customers.
Maintained food safety and sanitation standards.
Followed strict standards for food handling and safety, minimizing risks to customers.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.

General Store Manager

Domino Pizza

03.2020 - 08.2023

Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Increased sales through effective upselling techniques and in-depth product knowledge.
Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed.
Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
Trained new employees on company policies, sales techniques, and customer service best practices.
Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
Provided exceptional customer service by actively listening to needs, building rapport, and offering tailored solutions.
Elevated brand experience for customers through consistent representation of company values in all interactions.
Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
Demonstrated excellent time management skills while juggling multiple tasks such as assisting customers while restocking shelves or tidying displays.
Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Created employee work schedules for optimum coverage and labor cost control.
Engaged directly with customers to offer assistance and resolve complaints.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Supervised and effectively trained three employees to decrease process lags and boost productivity.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Supervised and effectively trained 35 employees to decrease process lags and boost productivity.

General Maintenance Worker

AJ's Horsing Around

07.2019 - 06.2020

Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
Enhanced equipment performance by performing routine maintenance and repairs as needed.
Streamlined maintenance processes with the implementation of a preventative maintenance schedule for all facility equipment.
Reduced downtime, ensuring timely completion of work orders and addressing emergency repairs promptly.
Increased workspace efficiency by organizing storage areas and maintaining an inventory of tools and supplies.
Demonstrated strong problem-solving skills in diagnosing issues quickly and implementing effective solutions.
Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
Upheld high standards of cleanliness by maintaining common areas such as restrooms, break rooms, and entryways in top condition.
Maintained a safe work environment with compliance to company policies, OSHA regulations, and local building codes.
Performed minor landscaping tasks to enhance curb appeal while adhering to established budget constraints.
Performed general housekeeping and cleaning tasks.
Maintained and repaired facilities, equipment, and tools.
Washed walls, woodwork and windows of offices public meeting rooms and break rooms.
Completed routine sweeping, mopping, waxing and polishing of high-traffic floors.
Assisted with set up of tables, chairs and other equipment for community and employee events.
Dusted furniture, vacuumed carpets and removed stains from items used for venue events.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed safety precautions to avoid personal injury and provide safe work environment.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Installed new locks, door handles, and door closers.
Properly handled, transported, and disposed of recycled materials.
Positively engaged with customers and maintained professional appearance as company representative.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Reported issues to property manager so effective resolutions could be put into place.
Ensured optimal building functionality, performing general carpentry, electrical, plumbing, and HVAC tasks as required.
Maximized equipment lifespan through regular cleaning, lubrication, and calibration of machinery components.

Grocery/Retail Stock Clerk

Meijer

04.2018 - 05.2019

Enhanced customer satisfaction by efficiently organizing and stocking merchandise on shelves.
Streamlined inventory management through accurate record-keeping and timely product replenishment.
Implemented visual merchandising strategies to improve store appearance and attract customers.
Reduced product losses by diligently monitoring stock levels and promptly addressing discrepancies.
Provided excellent customer service by assisting shoppers with locating products and answering inquiries.
Ensured proper rotation of perishable items to minimize waste and maintain freshness for customers.
Maintained a safe and clean work environment through regular cleaning tasks and hazard identification.
Achieved faster restocking times by unloading deliveries quickly, sorting products accurately, and placing them in designated storage areas.
Maximized retail space usage through effective organization techniques that made it easier for customers to browse available products.
.Streamlined stock checking process during regular audits leading to quicker completion of inventory counts.
.Demonstrated flexibility in adjusting schedule when needed, ensuring adequate coverage during peak hours or staff shortages.
.Continuously updated knowledge of store layout and product offerings, enabling efficient assistance to customers and colleagues alike.
Picked and packed order items.
Kept work areas neat, clean and free from debris.
Stocked shelves, racks and cases with new or transferred merchandise.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Followed orders precisely for correct items, sizes and quantities.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Greeted customers and directed to requested products.
Stocked designated items on shelves, end caps and displays.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Moved cardboard, plastic ties and other debris from unboxing to trash.
Labeled products, rotated stock and fronted merchandise for appealing display.
Interacted with guests in friendly and knowledgeable way.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Consistently lifted materials weighing as much as 50 pounds.

Stock Stower

Amazon

01.2018 - 03.2018

Increased efficiency in stowing processes by implementing better organization and time management techniques.
Reduced errors in stowed items through meticulous attention to detail and adherence to company guidelines.
Enhanced workplace safety by maintaining a clean and organized work environment, minimizing accidents and injuries.
Improved team productivity with effective communication, collaboration, and problem-solving skills.
Expedited the stowing process for high-priority shipments, ensuring timely delivery to customers.
Optimized storage space utilization through strategic placement of items based on size, weight, and frequency of use.
Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
Actively participated in team meetings to discuss progress, address concerns, and collaboratively develop strategies for ongoing improvement in stowing processes.
Maintained clean and organized workspaces to uphold safety standards.
Sorted over 3,000 products onto shelves according to type, weight, and size.
Safely stacked items to maximize space within acceptable safety limits.
Inspected items for any damages and reported discrepancies to supervisor.
Separated damaged items from functional ones before placing on shelves.
Utilized scanning equipment to quickly locate and identify items and stock locations.
Used hand trucks and pallet jacks to safely move items to designated areas.
Stayed accountable for storage and organization of warehouse merchandise.
Maintained organized work area by cleaning and removing hazards.

Security Officer

Six Flags Great American

05.2017 - 09.2017

Improved overall security by conducting regular patrols and monitoring surveillance systems.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Checked and verified photo identification prior to granting facility access.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Completed full building and grounds patrols to spot and investigate concerns.
Interacted assertively but non-confrontationally with personnel and general public.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Examined doors, windows and gates to verify security.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.

Shift Manager

McDonalds

08.2012 - 10.2016

Improved overall team performance by effectively delegating tasks and providing clear instructions.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Promoted a positive work environment through open communication and constructive feedback.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Exercised composure under pressure and in escalated customer service scenarios.
Scheduled staff to establish adequate coverage during peak business hours.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Kept accurate and detailed records of personnel progress and productivity.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Summary

Overview

Work History

Oven Cook /Assistant Manager

General Store Manager

General Maintenance Worker

Grocery/Retail Stock Clerk

Stock Stower

Security Officer

Shift Manager

Education

Medical Diploma - Medical

High School Diploma -

Skills

Websites

Accomplishments

Affiliations

Certification

Title you would like to add

Timeline

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