Mikeala Parr

• Managed household tasks efficiently, creating a clean and organized living environment conducive to patient well-being.
• Coordinated healthcare appointments for patient, ensuring timely access to necessary medical services.
• Assisted patient with physical therapy exercises, promoting improved mobility and overall health outcomes.
• Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
• Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.

Processing, monitoring, and collecting of United States Dept of Veterans Affairs (VA) and other private insurance claims in accordance with payor requirements.

• Proficient with AXXESS healthcare CRM.
• Proficient with Change Healthcare CRM.
• Proficient with Revenue Performance software and systems
• Importing/posting payments from all payor types.
• Data Entry, creating and distributing various financial reports as needed.
• Timely resolution of all claims, including appeals.
• Following up on accounts for billing and on overdue accounts.
• Collections via phone calls, resubmissions, and adjustments for billing errors.
• Working with personal information and maintaining patient confidentiality in accordance with HIPAA regulations.
• Call center representative. I offered customer service, answered inquiries, and addressed complaints.
• Proficient in MS Office, expense reports, CRM management, and preparing presentations.
• Communication: Skilled in providing information and addressing clients’ needs in an empathetic, proactive manner.
• Collaborated with other departments and the caregivers to share detailed updates, progress reports, and feedback regularly.
• Collaborated with senior management and others in billing to learn a new system on short notice in a time of crisis in February of 2024, when Change Healthcare CX was hacked and held ransom.

Previous Job Title: Payroll Processor

• Processed and managed all aspects of payroll, including tax compliance, timekeeping, calculating hours, and deductions.
• Skilled in providing benefit information and addressing the employees’ needs in an empathetic, proactive manner.
• Employee benefits, including health insurance, retirement plans, and other benefits.
• Calendar management: maintained office calendar to coordinate workflow, appointments, and follow-ups.
• Skilled in preparing correspondence, managing projects, and ensuring accuracy in expense reports. Proficient in MS Office, CRM management, and preparing presentations.
• Collaborated with all departments and caregivers to share updates, progress reports, and feedback regularly.
• Created a company handbook.

• Managed my own office as a self-employed contractor in an organized and detail-oriented way. Proficient in MS Office, CRM management, and preparation of client presentations.
• Skilled in preparing correspondence, managing projects, and ensuring accuracy in expense reports.
• Contracted with 5 different Life Insurance companies and was proficient with each company’s CRM, specific marketing collateral, their systems, and their websites.
• Calendar management: maintained office calendar to coordinate workflow, appointments, and follow-ups. Revisiting clients after a year to address any expanded needs.
• Administrative support: Followed up with any client questions or concerns, and communicated with the Underwriters
• Communication: Skilled in providing policy information and addressing the clients’ needs in an empathetic, proactive manner.
• Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
• Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency by 15% in daily operations.
• Provided excellent customer service, resolving issues promptly and maintaining long-term client relationships.

• Managed sales of insurance products, engaged with potential clients, and achieved sales targets.
• Achieved 116% of sales targets for eight consecutive months.
• Negotiated policy terms resulting in a 15% increase in long-term clients.
• Calendar management: maintained office calendar to coordinate workflow, appointments, and follow-ups. Revisiting clients after a year to address any expanded needs.
• Skilled in providing policy information and addressing the clients’ needs in an empathetic, proactive manner.
• Administrative support: Followed up with any client questions or concerns and communicated with the Underwriters.
• Collaborated with Underwriting to get approval for clients.

• **C-Level Executive Assistant Responsibilities:**
  
• Managed executive calendars, scheduling meetings and appointments while coordinating travel arrangements to optimize time efficiency.
• Proactively analyzed expense reports and operational reports for management.
• Facilitated daily communication between executive management, manufacturing teams, and regional management for over 350 grocery stores.
• Provided administrative support by fielding questions and correspondence directed to the CEO and the owner.
• Proficient in Salesforce CRM, which was utilized for integration with our largest client.
• Collaborated with the office manager and production shop manager to oversee work orders, estimates, manufacturing, service, and installation processes.
• Served as a member of the HR team, responsible for employee recruitment, disciplinary actions, terminations, and the creation of the employee handbook.
• Dispatched technicians and electricians while ensuring the accuracy of expense reports.
• Handled confidential and sensitive information with discretion and tact.
• Acted as a liaison between departments to facilitate effective communication throughout the company.
• Provided professional administrative support during board meetings, which included agenda preparation and minute-taking.
• Assisted in the development of company procedures, which contributed to a more organized work environment and a 15% increase in productivity.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Processed travel expenses and reimbursements for the executive team and senior management group. C-level Executive assistant: Managed executive calendars, scheduling meetings and appointments, and coordinated travel arrangements to optimize time.

• Executive assistant: Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
• Skilled in preparing correspondence, managing projects, and ensuring accuracy in expense reports.
• Detail-oriented communication with food donors and arranging pick-ups.
• Worked with multiple 501 (c) (3) missionary projects focused on the homeless.
• Administrative support: Answering phones, filing, and organizing the database.
• Coordinated various Texas and out-of-state outreach initiatives.
• Selected and collaborated with prospective donors during fundraising campaigns and beyond.
• Demonstrated proficiency in MS Office.
• Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Screened calls and emails and responded accordingly to support executive correspondence.