Michael Ceja
Queen Creek,AZ
Summary
I am a very self driven individual that thrives in team environments. My communication skills are well used to cooperate with others such as co workers and customers. I am very passionate towards my goals and work, always ready and on time to perform duties. Great listener and can take advice from others to improve more as a person and employee. My friendly customer service always brings satisfaction to my customers and feeling welcome to always call back.
Overview
10
10
years of professional experience
Work History
Centralized Support Specialist
One Medical
11.2023 - Current
- Provide welcoming customer service to patients who call with many medical concerns
- Update patients insurance, demographic, and upload health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy in data entry tasks like document routing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
DoorDash
04.2021 - 06.2023
- Very fast paced learning experience. First as a T3 trouble shooting agent ranging from billing to resolving technical issues for restaurant merchants. Then hand picked to help menu teams, gather, construct and complete menu enquiries. All while still ready to quickly disengage and start a different project that is needed of me.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Generated reports and tracked customer service metrics on daily basis.
Collections Representative
Equiant Financial Services
10.2019 - 02.2021
- Negotiated to collect balance in full.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Achieved performance goals on consistent basis.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Recorded all information regarding financial status of customers.
Customer Service Representative/ QA Specialist
Arc Smarts Solutions
03.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Consulted with customers to determine best methods to resolve technical and billing issues
Customer Service Representative
GC Services
01.2016 - 11.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Successfully assist customers/callers with all/any questions they have regarding their Power Bill.
- Help Spanish speaking customers.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZ05.2012
Skills
- Bilingual, Fluent Spanish and English speaker
- Enjoy working team environment
- Diplomatic and understanding
- Quick learner
- Can apply coaching advice
Timeline
Centralized Support Specialist
One Medical
11.2023 - Current
Customer Service Representative
DoorDash
04.2021 - 06.2023
Collections Representative
Equiant Financial Services
10.2019 - 02.2021
Customer Service Representative/ QA Specialist
Arc Smarts Solutions
03.2017 - 09.2018
Customer Service Representative
GC Services
01.2016 - 11.2017
High School Diploma -
Queen Creek High School
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