Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Michael Canzoneri

Orchard Park,NY

Summary

Functional Senior Director driving proven results within [Industry]. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.

Overview

25
25
years of professional experience

Work History

Sr. Director, Technology Operations

Torch Leadership Labs
03.2019 - Current
  • Joined as employee #20 and #6 on Tech
  • Hired and lead DevOps, Quality Engineering, IT, Customer Support, Solutions Engineering, Information Security.
  • Support Team maintained.9 CSAT and 99% SLA for 4+ years
  • Oversaw Information Security program, securing SOC2, ISO27001, ISO27701 certifications annually without exceptions from top-tier auditing firm.
  • QE Team achieved 86% automated test coverage across platform.
  • Oversaw SaaS vendor management organization-wide, optimizing contracts, reducing costs, and maintaining service levels.
  • Played a key role in M&A operations, notably during the Torch merger with Everwise, showcasing strategic acumen in corporate integrations.
  • Ensured smooth transitions during mergers/acquisitions, integrating teams and systems with minimal operational disruption and maintaining business continuity.
  • Fostered psychologically safe and agile workplace, empowering rapid adaptation to market changes while upholding high standards of quality and performance.
  • Implemented and enforced formal operating procedures, ensuring compliance with industry standards and regulatory requirements.

Partner, CTO

IVR Technology Group, LLC.
05.2017 - 02.2019
  • Sold to Invoice Cloud in 2018
  • Define Software Engineering, IT Services, and Professional Services departments and their strategic technology initiatives.
  • Define and deliver on overall technology strategy and direction for company.
  • Support executive team in cross-departmental strategic initiatives
  • Ensure collaboration across whole organization to facilitate strategic priorities and business results are being delivered
  • Participate in onsite and remote sales or sales engineering activities as required.

Founder, CTO, Advisor

AireXpert
03.2015 - Current
  • Create product vision and technology strategy.
  • Lead technology team in design, implementation, and production operation of SaaS platform that facilitates video, audio, text, and media communication between aircraft mechanics and maintenance controllers that support them.
  • Participate in onsite sales process at headquarters and maintenance operations facilities of various commercial airlines.
  • Oversee Information Security program.

Founder, Owner, Partner, CTO

Argyle Technology Group, LLC.
08.2012 - 05.2017
  • Sold to IVR Technology Group in 2017.
  • Scaled company from inception to $1.5M in annual revenue.
  • Spearheaded strategic technology initiatives, including product development and significant enterprise projects.
  • Directed software engineering teams, providing leadership and guidance to deliver projects successfully across clients.
  • Collaborated with clients to align vision with product objectives and deliverables ensuring strong go to market motion.
  • Executed emergency technology interventions for critical system issues, ensuring rapid resolution of downtime, scalability challenges, and continuity risks.
  • Led extensive AWS migrations and implementations across 40+ clients.

Release Engineer

Synacor, Inc.
05.2007 - 08.2012
  • Planned, built, and deployed major platform upgrades and numerous minor/emergency releases over five years.
  • Played pivotal role in troubleshooting and resolving critical production issues, enhancing system stability and performance.
  • Led successful migration of 11-year-old codebase to git.
  • Created developer tools integrating source code repositories, ticketing systems, and release tools, significantly improving development workflows. Trained all engineers to use them.
  • Implemented Liquibase for streamlined database change management in staging and production, supported by tailored deployment tools. Trained all engineers to use it.
  • Established CI/CD pipeline using Hudson/Jenkins, yum, and puppet, accelerating and securing product deployment.
  • Achieved 'Frequent Speaker' status at DevTricks lunches, sharing insights on tools, disaster recovery, git updates, and more, fostering a culture of continuous learning.
  • Mentored three new hires and two interns enhancing their integration and performance within team.

Operations Analyst, Operating Tools Group

M&T Bank
09.2005 - 05.2007
  • Managed Linux server infrastructure, ensuring high availability and security for department operations.
  • Spearheaded creation and maintenance of bank’s Performance Reporting System, enhancing decision-making through comprehensive data analysis.
  • Streamlined business operations by automating processes, minimizing errors, and liberating resources for strategic tasks.
  • Managed "Bridging the Gap" website, fostering a vibrant community within the Technology Infrastructure division.
  • Led specialized projects to procure critical data, substantiating significant infrastructure investments, including mainframe upgrades and sustainable practices.

Full Stack Developer, Linux System Administrator

Nexserver/360 PSG
05.2004 - 11.2005
  • Directed multiple projects from ideation to support, overseeing scope, design, implementation, and deployment, ensuring alignment with strategic goals.
  • Developed web applications for SMEs, enhancing operational efficiency and digital workflow integration.
  • Executed physical data center migration to Amherst, NY, ensuring minimal client downtime and optimizing infrastructure performance.

Programmer

UB Faculty Student Assoc.
05.2002 - 05.2004
  • Linux system administration.
  • Full stack web development.
  • Internal tool development supporting processes around 'UB Card' transaction reports, video rental management, ID photo management, cross department ordering system.
  • Ecommerce platform for campus merchandise.

Starpoint Technical Assistance & Recovery Team Member

Starpoint Central High School
09.1999 - 05.2001
  • IT maintenance and support for faculty and lab computers.
  • District website administration.

Education

B.S. Computer Science -

SUNY At Buffalo
Buffalo, NY

Skills

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Activities

  • Buffalo Perl Mongers, President
  • Buffalo Open Coffee Club, Organizer
  • 48 Hour Film Project, 2008, 2009
  • BarCamp Rochester, Speaker, Spring 2009, Spring 2011
  • BarCamp Buffalo, Speaker, 2009, 2010, True, 2011

Timeline

Sr. Director, Technology Operations

Torch Leadership Labs
03.2019 - Current

Partner, CTO

IVR Technology Group, LLC.
05.2017 - 02.2019

Founder, CTO, Advisor

AireXpert
03.2015 - Current

Founder, Owner, Partner, CTO

Argyle Technology Group, LLC.
08.2012 - 05.2017

Release Engineer

Synacor, Inc.
05.2007 - 08.2012

Operations Analyst, Operating Tools Group

M&T Bank
09.2005 - 05.2007

Full Stack Developer, Linux System Administrator

Nexserver/360 PSG
05.2004 - 11.2005

Programmer

UB Faculty Student Assoc.
05.2002 - 05.2004

Starpoint Technical Assistance & Recovery Team Member

Starpoint Central High School
09.1999 - 05.2001

B.S. Computer Science -

SUNY At Buffalo

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Michael Canzoneri