Mikee Cinco
82-73 167th St Jamaica,NY
Summary
Friendly and detail-oriented professional with extensive experience in customer service. Proven ability to enhance guest relations through active listening. Skilled in cash handling and POS systems, consistently ensuring customer satisfaction and operational efficiency. Creative and dedicated to delivering exceptional service in fast-paced environments. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Responsible and systematic in keeping customers happy, and supporting team success.
Overview
11
11
years of professional experience
Work History
Waitress
Hapisgah Steak House
Queens, NY
07.2019 - Current
- Interact with customers to address their concerns, answer their questions, and assist them with their needs.
- Checked back with customers throughout the service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Assisted in training new staff on policies and procedures.
Cashier
Wok to Walk
Manhattan, NY
07.2019 - 03.2020
- Manage transactions with customers using cash registers
- Operated the cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits, or change due to customers.
Pastry Chef/Baker
JANE BISTRO AND BAR
, South Carolina
01.2018 - 06.2019
- Preparing and baking various goods, such as cakes
- Prepared doughs, fillings and icings according to recipes.
- Created custom cakes for weddings, birthdays and other special occasions.
Banquet Server
SONESTA RESORT
Hilton Head Island, SC
10.2017 - 12.2017
- Greeting guests, helping them find their seats, and serving food and drinks throughout the event
- Provided prompt, friendly service to all guests during banquets or catered events.
- Replenished buffet lines with fresh foods as needed.
Barista, Cashier
Gift Shop / Starbucks, Marriott
Hilton Head Island, SC
06.2017 - 09.2017
- Preparing and serving specialty beverages.
- Operated cash registers to process customer payments.
- Stocked shelves with the ingredients needed.
- Monitored inventory levels of supplies, and restocked when necessary.
- Maintained calm demeanor during high-volume periods and special events.
Waitress
Ocean Blu Beach Restaurant, Marriott
Hilton Head Island, SC
03.2017 - 06.2017
- Providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
Hostess
Cafe Restaurant
Hilton Head Island, SC
12.2016 - 03.2017
- Verified reservations and wait times with customers
- Provided menus to customers
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations
Waitress
Lounge Server, Conroy's Fine Dining Restaurant
Hilton Head Island, SC
09.2016 - 12.2016
- Informed customers of daily specials and signature menu items.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Telephone Operator
HILTON HEAD MARRIOTT RESORT AND SPA
Hilton Head Island, SC
03.2016 - 09.2016
- Handle customer inquiries and complaints in a polite and professional manner
- Transferred calls as necessary to appropriate departments or personnel
- Took messages accurately and delivered them promptly to the intended recipient
- Maintained updated records of customer interactions, transactions, comments and complaints.
Front Desk Clerk
LEYTE NORMAL UNIVERSITY HOTEL
, Philippines
09.2014 - 03.2015
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provided information regarding hotel amenities, services, and local attractions.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Verified identification for security purposes prior to issuing room keys.
- Conducted daily shift reports to review occupancy levels and revenue figures.
Education
Bachelor's degree - Hotel and Restaurant Management
Leyte Normal University
Philippines 04.2015
Skills
- Clean, organized, and detailed
- Creative, hardworking, ability to work extended hours
- Self-motivated, with a positive attitude toward work
- Computer, POS, cash, and card experience
- Guest relations management
- Customer service
- Active listening
Achievements
- Ability to learn multiple languages
- Join International work and travel program for cultural exchange
- Active in extracurricular activities: Cosplay, dance competition, community service from high school to college
- Internship program at Hilton Head Resort Marriott hotel
- National Certificate II-Vocational Course passer in Front desk and Food & Beverage Service
Affiliations
- Digital motion graphic design
- Art decorator, fashion design
- Painting, photography, social media
- Dancing, travelling, hiking
References
References available upon request.
Timeline
Waitress
Hapisgah Steak House
07.2019 - Current
Cashier
Wok to Walk
07.2019 - 03.2020
Pastry Chef/Baker
JANE BISTRO AND BAR
01.2018 - 06.2019
Banquet Server
SONESTA RESORT
10.2017 - 12.2017
Barista, Cashier
Gift Shop / Starbucks, Marriott
06.2017 - 09.2017
Waitress
Ocean Blu Beach Restaurant, Marriott
03.2017 - 06.2017
Hostess
Cafe Restaurant
12.2016 - 03.2017
Waitress
Lounge Server, Conroy's Fine Dining Restaurant
09.2016 - 12.2016
Telephone Operator
HILTON HEAD MARRIOTT RESORT AND SPA
03.2016 - 09.2016
Front Desk Clerk
LEYTE NORMAL UNIVERSITY HOTEL
09.2014 - 03.2015
Bachelor's degree - Hotel and Restaurant Management
Leyte Normal University