Mikee Quidilig
Marysville,WA
Summary
Motivated Valet Supervisor always ready to take on any guest need and support team members. Keeps staff focused, efficient and performing well with hands-on leadership style and effective training skills. Effective at keeping records updated and consistently enforcing policies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Valet Supervisor/Valet Attendant
Tulalip Resort Casino
Tulalip, WA
07.2021 - Current
- I would begin my shift by checking my emails to see if anything was passed down from the last shift to get a better understanding of that day, as a supervisor I oversaw valet operations
- I would utilize my time to work with the team and provided pens, sanitizers, tissues, key rings, and valet key tags
- I would also delegate two team members on a busy night to check in guest while the rest parked the guest vehicle, I would also hop in rotation when there is more than one supervisor on duty, I believe as a supervisor the best way to raise your team's morale is to assist them when they are shorthanded and or need assistances
- Throughout the night I would organize tips and sanitize key tags along with performing my daily tasks, I also would ensure my team is aware of my location so I can be where they I am needed to assist with any guest related issues or if they themselves have concerns/questions
- I also would provide guests with the highest guest services I can provide and answer guests any questions to the best of my abilities
- At the end of my shift, I would make sure to always inform all other shift supervisors and Lead supervisors/management team by writing an email about my shift
- When it comes to CA’s (Corrective Action), and Memorandums I would create and serve them when needed.
Security Officer
Tulalip Resort Casino
Tulalip, WA
10.2020 - 07.2021
- Enforced our gaming policies and checked state I.Ds’ in my role as a Security Officer
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures in accordance with established procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Searched individuals and baggage for weapons and other prohibited items.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Valet Supervisor/Valet Attendant
Tulalip Resort Casino
Tulalip, WA
12.2019 - 10.2020
- I would begin my shift by checking my emails to see if anything was passed down from the last shift to get a better understanding of that day, as a supervisor I oversaw valet operations
- I would utilize my time to work with the team and provided pens, sanitizers, tissues, key rings, and valet key tags
- I would also delegate two team members on a busy night to check in guest while the rest parked the guest vehicle, I would also hop in rotation when there is more than one supervisor on duty, I believe as a supervisor the best way to raise your team's morale is to assist them when they are shorthanded and or need assistances
- Throughout the night I would organize tips and sanitize key tags along with performing my daily tasks, I also would ensure my team is aware of my location so I can be where they I am needed to assist with any guest related issues or if they themselves have concerns/questions
- I also would provide guests with the highest guest services I can provide and answer guests any questions to the best of my abilities
- At the end of my shift, I would make sure to always inform all other shift supervisors and Lead supervisors/management team by writing an email about my shift
- When it comes to CA’s (Corrective Action), and Memorandums I would create and serve them when needed.
Valet Attendant
Tulalip Resort Casino
Tulalip, WA
09.2018 - 12.2019
- I would issue guest valet tickets for their vehicles, the white one for the casino side with their first names and the blue one for the hotel side with their last names
- Every day I smile and welcome every guest into the Tulalip Resort Casino when they pull into the valet lane I ask if they would like assistance with their luggage and if they are staying at the hotel I always use the 5 commitments that the company had us read in the handbook and I always use it but each day we face some challenges but for me I have always found a way to resolve it to the best of my knowledge
- As an attendant we make sure each guest feels like they are welcomed and to make sure to treat them with hospitality when they come in because we are the first people they see when they come in as well as our job is to make sure to ensure the vehicle is parked locked and entered into the system and when the guest decide to leave we make sure the vehicle is to get to the destination in a timely manner.
Bellman-Guest Services
Tulalip Resort Casino
Tulalip, WA
01.2018 - 09.2018
- Assisting guests with their luggage, informing them of any events that may occur during their stay, making sure they are treated with the highest level of 4-diamond service
- On the graveyard shift I was assigned with grave duties so along with those daily tasks I had to multitask on checking in and attend to our guests with proper timing
- I also have used tools to fix bell cart tires when I had time
- When we had bus groups, we had been assigned to take their luggage up to the room or pull them from their room
- As a bellman I spent my time gaining more experience in guest service and getting to interact with a lot of interesting and amazing guest, I also got the opportunity to utilize my problem-solving skills and always resolved any situation on my own along with being familiar with what we had to offer to our guest.
Guest Room Attendant 1
Tulalip Resort Casino
Tulalip, WA
06.2017 - 01.2018
- Tending to rooms that are vacant and guest who continue there stay with us by providing a 4-Diamond experience ensuring they have clean linen and other amenities we offered
- Provided information to guests about hotel services, facilities and local attractions.
- Every morning when a guest is checking out, I greet them with a good morning and thank them for choosing to stay at our resort and hope to see them again soon
- Also, I assist guests with any of their in-dining tables that they would like removed or any garbage that is unwanted
- Communicating any issues to my supervisor on duty and ensuring that the issue is attended to
- I assist fellow co-workers when they are falling behind with their rooms
- Informing guests of the amenities and events in the resort.
Lead Salesclerk
Value Village
Northern Mariana Islands
03.2016 - 04.2017
- Assisting customers with merchandise and fitting rooms
- Operated register, handled cash and processed credit card transactions.
- In store renovations with usage of power tools/hand tools
- Developed key customer relationships to increase sales.
- Along with Project planning for in store changes.
- Performed opening and closing duties such as balancing register drawers and setting alarms.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract new customers and promote existing products.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Cleaning and Zoning through store.
- Assisted Management with memorandums and scheduling employees
Education
Diploma -
Marianas High School
Skills
- Knowledge of Microsoft
- Bilingual Tagalog and English
- Type 35 wpm
- Staff Training and Development
- Policy Enforcement
- Delegation and Supervision
- Professional Appearance
- Decision-making capabilities
- Employee Scheduling
- Punctual and Reliable
- Customer service and support
- Task Prioritization
- Time management abilities
- Safety Procedures
- Team Leadership
- Quick learner
- Cash Handling experience
- Problem-solving aptitude
- Excellent Communication
- Organizational Skills
- Coaching and Mentoring
- Relationship Building
- Reliability
- Incident Investigation
- Decision-Making
- Adaptability and Flexibility
Workemail
MikeeQ@tulalipresort.com
Personalemail
mikee.quidilig@gmail.com
Languages
- Tagalog
- English
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Certification
- August 16, 2021- Certified Reasonable Cause/Suspicion.- Trainer: Doron Rudin( Tulalip Tribes)
- October 14, 2021-Certified Gossip Awareness Training- Trainer: Shekree Johnson( Tulalip Tribes)
- October 13, 2021- Certified Assertiveness in the workplace- Trainer Lacey Rodgers( Tulalip Tribes)
References
References available upon request.
Timeline
Valet Supervisor/Valet Attendant
Tulalip Resort Casino
07.2021 - Current
Security Officer
Tulalip Resort Casino
10.2020 - 07.2021
Valet Supervisor/Valet Attendant
Tulalip Resort Casino
12.2019 - 10.2020
Valet Attendant
Tulalip Resort Casino
09.2018 - 12.2019
Bellman-Guest Services
Tulalip Resort Casino
01.2018 - 09.2018
Guest Room Attendant 1
Tulalip Resort Casino
06.2017 - 01.2018
Lead Salesclerk
Value Village
03.2016 - 04.2017
Diploma -
Marianas High School