Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Gonzalez

Austin,TX

Summary

Experienced and member-focused Food & Beverage professional with two years as Asst. Director at The Hills Country Club. Committed to delivering consistent, high-quality service across all dining outlets while fostering a culture of excellence and hospitality. Proven ability to drive strategic revenue growth, develop innovative culinary and beverage programming, and lead cohesive teams with professionalism and poise. Bilingual and skilled in enhancing member satisfaction through personalized experiences, operational precision, and collaborative leadership. Dedicated to elevate standards and strengthen member engagement as Food and Beverage Director.

Overview

14
14
years of professional experience

Work History

Asst. Director of Food & Beverage

The Hills Country Club
12.2023 - Current
  • Developed and executed strategic revenue plans, including achieving monthly targets through daily goal setting and team alignment.
  • Collaborated with culinary teams to design seasonal menus, weekly entree, wine features and themed dining experiences.
  • Created unique cocktail programs with golf-themed and venue-specific branding, enhancing member engagement and driving beverage sales.
  • Brainstormed and implemented creative programming ideas for the Italian restaurant, including interactive member events and themed nights.
  • Led initiatives to enhance member experience through personalized communication and engaging culinary storytelling.
  • Drafted professional communications to motivate restaurant managers, improve survey scores, and reinforce training guidelines.

Dining Room Manager

Austin Country Club
04.2014 - 12.2023
  • Prepare both dining rooms and seating as well as assign sections.
  • Overlook Dining Areas to ensure that all Servers/ Bartenders are providing quality service for our members.
  • Anticipate guest needs and provided proactive service.
  • Maintain accuracy and efficiency when processing and reviewing end-of-night sales transactions.
  • Explain menu options in detail so that servers can help members make educated decisions on food items.

Restaurant Manager

County Line BBQ
12.2011 - 06.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Bachelor of Science - Pre-Rehabilitation Sciences

Texas State University
San Marcos, TX
05-2020

Skills

  • Able to work independently in leadership positions
  • Bilingual (Spanish)
  • Desire and ability to provide exemplary customer service at all times
  • Efficient and creative in promoting products, ideas, and services
  • Competent under pressure
  • Strong networking and active interpersonal skills

Timeline

Asst. Director of Food & Beverage

The Hills Country Club
12.2023 - Current

Dining Room Manager

Austin Country Club
04.2014 - 12.2023

Restaurant Manager

County Line BBQ
12.2011 - 06.2017

Bachelor of Science - Pre-Rehabilitation Sciences

Texas State University

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