Mikeh McCoy
Herrin,IL
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
LST
NeuroRestorative
Carbondale, IL
08.2022 - Current
- Worked with Clients who have sus a Traumatic Brain Injury & Spinal cord Injury.
- Helped people set and achieve their goals to improve their lives and maximize their potentia. Used their education, life experience ,and training personnel development goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Waitress Supervisor
Chili's Bar and Grill
Carbondale, IL
03.2021 - 05.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Maintained accurate records of sales transactions and inventory levels.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Developed weekly specials and promotional items to increase sales revenue.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Analyzed financial reports such as sales data and labor costs for management review.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
Customer Service Manager
Burlington Coat Factory Distribution Center
Killeen, TX
11.2019 - 01.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
High School Diploma -
Herrin High School
Herrin, IL05-2018
Skills
- Interpersonal Communication
- Analytical Thinking
- Verbal Communication
- Microsoft Office
- Flexible and Adaptable
- Task Prioritization
- Excellent Communication
- Time Management
- Leadership
- Active Listening
- First Aid/CPR
Timeline
LST
NeuroRestorative
08.2022 - Current
Waitress Supervisor
Chili's Bar and Grill
03.2021 - 05.2022
Customer Service Manager
Burlington Coat Factory Distribution Center
11.2019 - 01.2020
High School Diploma -
Herrin High School