William Michael Hamilton
Forney
Summary
Leader with background in training and managing teams to optimize performance. Successfully implemented training programs that enhanced employee skills and team productivity. Demonstrated leadership and strong organizational skills in fast-paced environments.
Experienced with training program development and team management. Utilizes effective communication and leadership to inspire team success. Knowledge of operational processes and performance optimization. Excelling in sales expertise and customer care. Proven track record of enhancing operational efficiency and fostering a motivated team environment. Recognized for implementing effective selling techniques that significantly boosted customer satisfaction and loyalty. Committed to driving business growth through strategic planning and mentorship.
Overview
9
9
years of professional experience
Work History
ASM in Training, Golf Sales Lead, Key Carrier
Dicks Sporting Goods
06.2024 - Current
- Developed methods and strategies that proved consistently effective, beating our annual and quarterly sales goals by 10% or more
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Assisted customers with fitting and selection of appropriate clubs, resulting in increased satisfaction and repeat business.
- Increased golf sales by developing and implementing effective sales strategies.
- Provided exceptional after-sales support by promptly addressing any customer concerns or issues related to their purchases.
- Optimized store layout based on consumer shopping patterns, making it easier for customers to locate desired products quickly.
- Implemented upselling techniques, contributing to higher average transaction values and overall revenue growth.
- Demonstrated expertise in golf equipment and accessories, positioning myself as a trusted resource for customers seeking advice.
- Ensured proper merchandising of products on the sales floor, creating an appealing shopping environment.
- Consistently met or exceeded monthly sales targets through diligent follow-up with potential clients and proactive outreach efforts.
- Maintained a clean and organized sales floor to facilitate easy browsing for customers.
- Developed targeted sales pitches for various customer segments, leading to increased conversion rates.
- Managed inventory levels to ensure adequate stock of popular items during peak seasons.
- Trained new team members on golf products, resulting in improved sales performance across the team.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Coordinated staff schedules to optimize resource allocation and improve service delivery.
Freight Flow Lead, Key Carrier
Dicks Sporting Goods
05.2023 - 06.2024
- Consistently led a team in unloading, unboxing, sorting, processing, and stocking up to 980 cartons, meeting all and exceeding company expectations and standards for time and labor
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained a safe work environment through diligent adherence to safety protocols and regular equipment inspections.
Golf Sales Lead, Key Carrier
Dicks Sporting Goods
03.2021 - 05.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Fitness Sales Lead
Dicks Sporting Goods
02.2019 - 03.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bikes & Fitness Sales Lead
Dick's Sporting Goods
05.2017 - 01.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Skills
- Staff Supervision
- Business Development and Planning
- Retail Management
- Work Planning and Organization
- Coaching and Mentoring
- Personnel Management
- Schedule Making
- Profit and Loss
- Reports and Presentations
Accomplishments
Q4 2021 Regional President's Award Winner (West)
Q1 2022 District President's Award Winner (Salt Lake City)
Q2 2022 District President's Award Winner (Salt Lake City)
Q4 2022 District President's Award Winner (Salt Lake City)
Q2 2023 Regional President's Award Winner (West)
Q4 2023 National President's Award Winner
Q2 2024 National President's Award Winner
Q4 2024 District President's Award Winner (Dallas)
Employee of the month September 2024
Department Lead of New Store Openings: House of Sport OKC & Dallas
Timeline
ASM in Training, Golf Sales Lead, Key Carrier
Dicks Sporting Goods
06.2024 - Current
Freight Flow Lead, Key Carrier
Dicks Sporting Goods
05.2023 - 06.2024
Golf Sales Lead, Key Carrier
Dicks Sporting Goods
03.2021 - 05.2023
Fitness Sales Lead
Dicks Sporting Goods
02.2019 - 03.2021
Bikes & Fitness Sales Lead
Dick's Sporting Goods
05.2017 - 01.2019