Mikeia Holifield
Dothan,Alabama
Summary
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Caregiver
Helping Hands Nursing Solutions
Dothan , AL
2023.01 - Current
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Coordinated transportation services for clients when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support to clients during difficult times.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Customer Service Representative
Alorica
San Francisco , CA
2021.02 - 2023.07
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
Direct Care Staff
HRDI
Dothan , AL
2018.01 - 2022.09
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support to clients during difficult times.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Direct Care Staff
PHP Of Alabama
2017.06 - 2017.11
- Change linens and make beds
- Prepare and plan meals (including clean-up)
- Help with walking and light exercise
- Plan ahead for future meals, check expiration dates on food
- Do laundry (may include light ironing)
- Light housekeeping duties (such as vacuuming and dusting)
- Take out the trash
- Run small errands (pick up prescriptions, go to the bank, etc.)
- Remind when to take medications
- Engage in mental and physical exercises
- Escort to appointments (doctor, physical therapy, hair salon, etc.)
- Organize mail and maintain a schedule/calendar
- Escort to religious services
- Engage in regular activities (talking, games, etc.)
- Provide companionship
- Record daily care notes
- Make note of any significant changes in the client to the agency/service
Cashier
Hobo Pantry
2017.01 - 2017.06
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Caregiver
Williams Care
2015.01 - 2016.12
- Provided emotional support to clients during difficult times.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
School Graduate -
North View High School General Studies
5.2014
Skills
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Information Updates
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer satisfaction measurement
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Spreadsheets
- Proofreading
- Innovative thinking
- Shift Flexibility
- Critical Thinking Skills
Timeline
Caregiver
Helping Hands Nursing Solutions
2023.01 - Current
Customer Service Representative
Alorica
2021.02 - 2023.07
Direct Care Staff
HRDI
2018.01 - 2022.09
Direct Care Staff
PHP Of Alabama
2017.06 - 2017.11
Cashier
Hobo Pantry
2017.01 - 2017.06
Caregiver
Williams Care
2015.01 - 2016.12
School Graduate -
North View High School General Studies
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