Mikeisha Johnson
Jacksonville,FL
Summary
A tractable professional with over ten years of experience in sales, general offices principles, telecommunication, managerial and site lead practices. An entry-level state licensed Claims Adjuster, focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions. Due to 2020 Covid-19 pandemic, there is a gap in employment, while I was focusing on the health of a family member.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Highmark Residential
01.2017 - 03.2020
- Act as landlord for property owners, providing customer service to residents and prospects with a strong sale approach
- Process lease applications and negotiate lease renewals with a 95% closing rate.
Customer service representative
Hillsborough County Tax Collector
10.2015 - 12.2016
- Florida State certified driver license (DL) examiner issuing, reinstating, and replacing DL for eligible and complaint drivers
- Utilizing government database systems to administrate state required knowledge exams for noncommercial and commercial Florida state DL
- Verifying authenticity of government issued documentation.
Customer service representative
Quest Diagnostics
02.2012 - 05.2015
- Handling escalation inbound and outbound contacts by telephone, electronically, and written regarding reports of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service.
Education
High school Diploma -
King High School
Tampa, FL06.2011
Skills
- Claims Investigation
- Motivation and Initiative
- Technical knowledge
- Legal Compliance
- Policy Interpretation
Certification
- OLT School- Accredited Claims Adjuster Designation Course(ACA)
- Florida Department of Financial Services- 6-20 All Lines Adjuster, G119888
Timeline
Leasing Specialist
Highmark Residential
01.2017 - 03.2020
Customer service representative
Hillsborough County Tax Collector
10.2015 - 12.2016
Customer service representative
Quest Diagnostics
02.2012 - 05.2015
High school Diploma -
King High School