MiKeisha Moore
Oxon Hill,MD
Summary
Accomplished program facilitator with extensive experience in delivering exceptional customer service at the Tampa Housing Authority and as a Behavioral Health Technician. Expertise in Microsoft Office and portable scanning technology has significantly improved data entry efficiency and enhanced youth services. Recognized for enhancing client satisfaction and meeting program goals through effective communication and a results-driven approach. Aiming to leverage these skills to drive impactful community initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
United States Post Office
Washington DC, DC
06.2024 - 08.2024
- Assisted customers with package pickups, deliveries, and inquiries.
- Organized packages in route sequence and delivered to correct addresses.
- Scanned items into system to record tracking information.
- Maintained logs of deliveries and pickups.
- Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
- Inspected vehicles daily to ensure safe operation.
- Operated hand-held scanners to track packages during delivery process.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Performed customer service duties such as providing change of address cards or other postal forms.
- Collected signatures on parcels requiring proof of delivery.
- Ensured compliance with all safety regulations while operating motor vehicle.
Behavioral Health Technician
Behavioral Framework
Oxon Hill, US
06.2023 - 08.2023
- Provided ABA in home service to children with Autism
- Maintained accurate documentation of patient progress and treatments received.
- Educated family members on techniques to support a patient's recovery process.
- Monitored patient safety in all areas of the facility.
- Assessed patient behavior, reactions and responses to treatment plans.
Floating Teacher Assistant
Align Staffing
Washington, US
01.2023 - 03.2023
- Assisted where needed, interacted with children, lunch coverages
- Provided guidance and support for student academic success.
- Provided instruction on social skills development through group activities and discussions.
- Utilized a variety of teaching methods such as cooperative learning activities, hands-on projects and role-playing to engage students.
- Assisted in creating a safe learning environment that was conducive to learning.
Shelter Aide
The religious coalition
Frederick, US
04.2022 - 12.2022
- Monitor residents, room checks, administer medications
- Maintained accurate records of client visits and services provided.
- Greeted and assisted shelter visitors, providing information on available resources.
- Performed daily cleaning duties including sweeping, mopping, dusting, vacuuming, and laundering linens.
- Monitored client behavior to ensure a safe environment.
- Collaborated with other staff members to provide an effective team-oriented approach to care.
- Responded to medical emergencies promptly and appropriately.
- Participated in regular meetings with management to discuss program objectives.
Warehouse
Amazon
Hagerstown, US
06.2021 - 02.2022
- Pulled orders
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sanitation
Manpower (Sodexo)
Frederick, US
04.2020 - 07.2020
- Sanitation, cleaning, environmental services
- Followed all sanitation procedures established by health department guidelines.
- Adhered to local regulations regarding sanitation standards in the workplace.
Processor
Krispy Kreme
Tampa, US
12.2019 - 03.2020
- Decorated doughnuts, customer service
Event Cashier
The Car Park
Tampa, US
10.2019 - 03.2020
- Handled cash, customer service, parking
Caregiver
A Better Solution- Direct Care
Tampa, US
03.2019 - 07.2019
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Social Media Analyst
Cognizant
Tampa, US
01.2018 - 01.2019
- Analyzed customer feedback from social media platforms to identify areas of improvement and opportunities for growth.
- Managed daily monitoring of brand mentions across multiple online channels including Twitter, Facebook, Instagram and LinkedIn.
- Operated social media platforms to assure smooth day-to-day operations.
Customer Service Agent
Menzies Aviation
Tampa, US
01.2017 - 01.2018
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Advised customers on purchasing decisions based on their individual needs.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
BRIDGES Case Manager
Tampa Housing Authority
Tampa, US
01.2016 - 01.2017
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
Home Visitor
Tampa Housing Authority
Tampa, US
01.2015 - 01.2016
- Conducted home visits to assess family needs and develop individualized goals.
- Provided resources, referrals, and follow-up services to families in need.
- Facilitated parent education classes on topics such as parenting skills, health care, nutrition, and child development.
- Assisted parents in developing positive relationships with their children through play activities.
Youth Services Coordinator
Tampa Housing Authority
Tampa, US
01.2014 - 01.2015
- Developed and implemented programming activities to engage youth in positive development.
- Organized and supervised volunteers, interns, and staff to support youth services programs.
- Provided individual counseling and mentoring to participants in the program.
- Coordinated collaborations between local organizations to maximize service delivery.
- Facilitated workshops on topics such as conflict resolution, healthy relationships, and career development.
Education
Technical Diploma - Massage Therapy
James Rumsey Technical Institute
Martinsburg, WV12.2020
Behavioral Health Technician Diploma -
Brewster Technical Center
Tampa, FL07.2009
High School Diploma -
Leto High School
Tampa, FL06.1998
Skills
- Program Facilitating
- Customer Service
- Data Entry
- Developmental Disabilities Experience
- Caregiving
- Case Management
- Medication Administration
- Environmental Services
- Cleaning Experience
- Food Production
- Food Preparation
- Behavioral Health
- Home Care
- Order Picking
- Microsoft Word
- Microsoft Excel
- Front desk
- Classroom management
- Special education
- Early childhood education
- Microsoft Office
- Clerical experience
- Computer skills
- Data collection
- Cash register
- Cash handling
- Communication skills
- ServiceNow
- Mail collection
- Proficiency in portable scanners
- Residential customer service
- Mail delivery
- Mail handling
- Safe driving techniques
- Truck loading
- Maintaining confidentiality
- Customer services and information
Certification
- First Aid CPR AED, 01/01/21, 01/31/23
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
City Carrier Assistant
United States Post Office
06.2024 - 08.2024
Behavioral Health Technician
Behavioral Framework
06.2023 - 08.2023
Floating Teacher Assistant
Align Staffing
01.2023 - 03.2023
Shelter Aide
The religious coalition
04.2022 - 12.2022
Warehouse
Amazon
06.2021 - 02.2022
Sanitation
Manpower (Sodexo)
04.2020 - 07.2020
Processor
Krispy Kreme
12.2019 - 03.2020
Event Cashier
The Car Park
10.2019 - 03.2020
Caregiver
A Better Solution- Direct Care
03.2019 - 07.2019
Social Media Analyst
Cognizant
01.2018 - 01.2019
Customer Service Agent
Menzies Aviation
01.2017 - 01.2018
BRIDGES Case Manager
Tampa Housing Authority
01.2016 - 01.2017
Home Visitor
Tampa Housing Authority
01.2015 - 01.2016
Youth Services Coordinator
Tampa Housing Authority
01.2014 - 01.2015
Technical Diploma - Massage Therapy
James Rumsey Technical Institute
Behavioral Health Technician Diploma -
Brewster Technical Center
High School Diploma -
Leto High School
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