Mikel Dresaj
Macomb
Summary
Dynamic hairstylist known for strong customer service and problem-solving skills. Experience in managing appointments and educating clients on hair care, driving loyalty and satisfaction. Passionate about creating an inviting atmosphere and delivering outstanding results.
Overview
12
12
years of professional experience
Work History
Hairstylist
Alexemilio Salon
Royal Oak
08.2021 - Current
- Consulted with clients to determine desired hairstyles and services.
- Performed haircuts, coloring, and styling using industry-standard techniques.
- Maintained cleanliness and organization of salon tools and workstations.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Educated clients on hair care products and maintenance routines for optimal results.
- Collaborated with team members to create a positive salon atmosphere.
- Organized scheduling of appointments throughout the day.
- Developed relationships with new clients through referrals from existing customers.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Hairstylist's Assistant
6 Salon
Royal Oak
07.2019 - 08.2021
- Ensured cleanliness and organization of workstations and salon tools throughout daily operations.
- Prepared clients for services by shampooing, conditioning, and drying hair efficiently.
- Assisted stylists with client consultations, providing tailored product recommendations.
- Supported stylists during hair treatments and styling techniques to achieve desired results.
- Scheduled appointments and welcomed clients upon arrival to enhance service experience.
- Educated clients on effective hair care practices and proper product usage.
- Collaborated with team members to maintain seamless operations within the salon.
- Sanitized tools and adhered to safety standards to keep salon environment safe.
Receptionist
Tricho Salon and Spa
Troy
01.2019 - 06.2019
- Greeted clients warmly and managed front desk operations.
- Scheduled appointments and maintained calendar for service providers.
- Managed client records and updated information in the system.
- Processed payments and handled cash transactions accurately.
- Coordinated with staff to ensure smooth service delivery.
- Handled customer inquiries and resolved issues effectively.
- Maintained cleanliness and organization of reception area.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Barista
Starbucks
Shelby Twp
09.2017 - 10.2018
- Prepared and served high-quality coffee beverages to customers daily.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and coffee grinders efficiently during peak hours.
- Engaged with customers to provide excellent service and recommendations.
- Managed cash register transactions accurately and efficiently.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth store operations during shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
Wait Staff Member
Zorbas Family Restaurant
Clawson
06.2013 - 06.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently while ensuring customer satisfaction.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new wait staff on restaurant procedures and standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed orders accurately using the restaurant's point-of-sale system.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
Education
Pre Mechanical Engineering - General Studies
Wayne State University
Detroit, MIBachelor Of Science (BS) - Mechanical Engineering
Wayne State University
Detroit, MICosmetology - Cosmetology License
Michigan College of Beauty
Troy, MI01-2020
High School Equivalency Certificate -
State of Michigan
Lansing, MI12-2018
Skills
- Customer service
- Project management
- Technical communication
- Time management
- Health and safety compliance
- Team collaboration
- Problem solving
- Retail sales strategies
- Networking expertise
- Instrument sanitizing
- Customer consulting
- Advanced communication skills
- Photography experience
- Marketing
- Detail-orientated
- Conflict resolution skills
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
German
Limited
French
Elementary
Accomplishments
2016 Scholastic Silver Key in Photography
Timeline
Hairstylist
Alexemilio Salon
08.2021 - Current
Hairstylist's Assistant
6 Salon
07.2019 - 08.2021
Receptionist
Tricho Salon and Spa
01.2019 - 06.2019
Barista
Starbucks
09.2017 - 10.2018
Wait Staff Member
Zorbas Family Restaurant
06.2013 - 06.2017
Pre Mechanical Engineering - General Studies
Wayne State University
Bachelor Of Science (BS) - Mechanical Engineering
Wayne State University
Cosmetology - Cosmetology License
Michigan College of Beauty
High School Equivalency Certificate -
State of Michigan