MIKEL IVANOV

• P&L, forecasting budget, cost control
• Management and execution of private events

• Creating and upkeeping substantial base of regulars and VIPs

• Employee performance and retention

• Multiple unit management, including two restaurants- Marseille and Nizza
• Achieved the highest sales for the last quarter of 2022 and the second of 2023 by applying coaching strategies and new steps of service
• Increased the overall rating and the amount of positive online reviews, using various approaches
• Took part in implementing PayCom system in the company's employee management
• Took part in multiple HR law trainings.

• Managed a team of 40 employees, overseeing day-to-day operations of dining, bar, and delivery services, resulting in smooth and efficient service
• Rebuilt the entire FOH team
• Prepared and trained a new skilled and customer-focused sales team
• Social media and reviews management: launched two successful promotional campaigns, increased the rating on major platforms
• Increased sales per person and check average by 15-20.

• Huge, lavishly decorated restaurant offering a menu of Asian dishes & cocktails with exceptional opportunity to learn from the best of the industry
• Exceptional product knowledge and upselling skills helped the team consistently exceed sales targets driving revenue growth
• Guests relationships: resolved guests complaints in timely and satisfactory manner, turning potential negative experiences into positive ones.

• Dadong NYC is a high-end, fine-dining Asian restaurant located in the heart of Manhattan
• Features 450 seats on two floors with a summer terrace
• Maintained strict adherence to DOH standards and requirements
• Demonstrated strong leadership skills by effectively supervising FOH staff during shifts and buyout events, ensuring smooth operations and exceptional guest experiences
• Played a key role in staff training and development by providing comprehensive training programs for new team members, equipping them with the necessary skills and knowledge to deliver outstanding service
• Collaborated with cross-functional teams, including kitchen staff, event coordinators, and management, to ensure seamless service delivery and exceed guest expectations during banquets and special events.

• The Triumph Bar Restaurant served sophisticated pub food with an Italian accent
• It was known for its modern cocktails and welcoming trendy setting
• Ensured the smooth running of restaurant operations by efficiently handling various administrative tasks, including liquor license renewal, staff scheduling, payroll management, invoice registration, and cash handling, ensuring compliance and accuracy
• Strong track record as a strategic business partner, collaborating with stakeholders to align goals and drive positive outcomes
• Effective vendor management skills and COGs optimization.

• Managed and sold services to corporate clients, non-profit organizations, and elite private events, driving revenue growth
• Consulted with clients to ensure effective event planning, providing personalized guidance and expertise to meet their specific requirements and objectives
• Expertly managed on-site crews and coordinated all aspects of events, ensuring seamless execution and exceptional guest experiences
• Successfully managed large Requests for Proposal (RFPs), leading to winning contracts with prestigious companies like Microsoft, expanding the client base, and strengthening business partnerships.