MIKEL LINGROSSO
Richmond,KY
Summary
Self-motivated and dedicated with 4+ years’ experience in information technology and customer service. Passionate about mentoring and guiding athletes of any level. Masters level degree in progress expected graduation August 2023.
Overview
6
6
years of professional experience
Work History
Graduate Assistant, Media Director
Eastern Kentucky University
08.2022 - Current
- Teacher of ESS 191/391/School of athletic, Responsibilities included teaching two semesters on how to de-stress and relaxation Skills
- The course included handouts as well as leading the class in wellness activities that will help the students in the future to help develop relaxation and healthy coping mechanisms
- Social Media duties include communicating with staff and students to coordinate posts during the week as well as making and posting of all social media posts to help market the school of Athletic Training at EKU.
- Oversaw groups of over Number students and assisted with academic projects.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Organized various class presentations and new course materials as directed by professor.
- Supported department members with administrative, research and academic assistance.
- Coordinated launch of media campaigns with marketing, communications and sales departments.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
Server/ Bartender
Sonnys BBQ
02.2022 - 05.2023
- Ensured all customers receive the best service by fulfilling their needs and delivering their requests in a timely and orderly manner
- Also helped clean the restaurant, as well as make seating charts and preparing side dishes.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
- Checked guests' identification before serving alcoholic beverages.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Electronics associate
Target
06.2021 - 01.2022
- Worked cashier, analyzed different electronic equipment and compare and contrast information between electronics to help customer make buying decision, stocked aisles/shelves, cleaned work areas, in charge of selling electronics and monitoring electronic lockup cage, take inventory of electronics in lockup
High School Football Coach, Offensive line coach/film analyst
Madison Central
06.2021 - 12.2021
- Analyzed film during games and before and after practice, set up and run drills with offensive lineman, play consulting, adjusted offensively, showed players things to fix mid game and practice.
- Instilled discipline and principles of good sportsmanship in players.
- Held special events to promote camaraderie among teammates, families and community members.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Worked with offensive and defensive coaches to develop cohesive football program.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Prepared athletes for special competitions and tournaments.
- Established clear benchmarks for performance and monitored individual and team progress.
- Increased player strength, agility and game skills through successful practices.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Educated players on nutrition and positive life choices for better health and performance.
- Evaluated tapes of competition matches to assess strategies and plan counter approaches.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed game plans and adjusted to meet various game situations.
Clicklist Clerk
Kroger
03.2020 - 06.2021
- Worked in grocery store as selector and attendant – picking groceries and taking them to customers vehicles
- Also assisted in fuel services and front-end departments.
Information Technology Intern
Magna International
06.2018 - 01.2020
- Provided IT assistance and repaired technology at the plant, supported lines, deployed workstations, and updated and kept track of systems
- Also provided miscellaneous assistance when and where it was needed.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted computer users with technical issues remotely and at workstations.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Busser
The Tackle Box
03.2016 - 11.2016
- Cleaned and cleared tables, dishes, kitchen, outside areas, as well as delivered food.
Education
Master of Science - Sports Administration
Eastern Kentucky University
Richmond, KY08.2023
Bachelor of Science - Sports Management
Eastern Kentucky University
Richmond, KY05.2022
Skills
- Group facilitation
- Recruitment
- Works well with Windows and Microsoft Office
- Social Media
- Networking
- Public Speaking
- Media Plan Presentations
- Media Activity Planning
- Strategic Recommendations
- Digital Marketing Proficiency
- Developing Creative Content
- Developing Curriculum
- Social Media Skills
- Public Presentations
- Student Athlete
Timeline
Graduate Assistant, Media Director
Eastern Kentucky University
08.2022 - Current
Server/ Bartender
Sonnys BBQ
02.2022 - 05.2023
Electronics associate
Target
06.2021 - 01.2022
High School Football Coach, Offensive line coach/film analyst
Madison Central
06.2021 - 12.2021
Clicklist Clerk
Kroger
03.2020 - 06.2021
Information Technology Intern
Magna International
06.2018 - 01.2020
Busser
The Tackle Box
03.2016 - 11.2016
Master of Science - Sports Administration
Eastern Kentucky University
Bachelor of Science - Sports Management
Eastern Kentucky University
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