Mikel Reeder
Bangs
Summary
Dynamic and detail-oriented professional with a proven track record at Home2 Suites by Hilton, enhancing guest satisfaction through exceptional customer service and effective food presentation. Skilled in food preparation and cleanliness maintenance, I consistently improved feedback scores while fostering a positive dining atmosphere and streamlining operations for efficiency.
Overview
24
24
years of professional experience
Work History
Breakfast Host
Home2 Suites by Hilton Hotel
Brownwood, TX
01.2024 - 03.2025
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Improved customer feedback scores through consistent delivery of friendly and personalized service.
- Maintained a clean and inviting dining area, promoting a comfortable atmosphere for guests.
- Streamlined setup process by efficiently arranging tables, chairs, tableware, and buffet stations before each service period.
- Provided swift assistance to guests with mobility challenges or impairments, ensuring their comfort during mealtime.
- Supported team members during high-traffic periods, enhancing overall efficiency of the breakfast operation.
- Enhanced guest satisfaction by providing attentive and efficient breakfast service.
- Provided exceptional follow-up services, addressing guest concerns and queries in a timely manner to maintain high levels of customer satisfaction.
- Optimized workflow by organizing supplies and equipment in a systematic manner for easy access during service hours.
- Collaborated with front desk staff to accommodate any special requests from guests regarding their breakfast preferences or dietary restrictions.
- Managed inventory effectively, ensuring sufficient stock levels for daily breakfast service requirements.
- Resolved guest complaints promptly, ensuring positive experiences throughout their stay at the hotel.
- Reduced food waste with careful monitoring and timely replenishment of buffet items.
- Ensured food quality and presentation met hotel standards by regularly checking buffet items.
- Adhered to safety regulations, maintaining proper food handling practices and hygiene standards.
- Contributed to increased occupancy rates by promoting the hotel''s complimentary breakfast offerings.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Dietary Manager
Chatfield Assited Living
Brownwood, TX
09.2012 - 04.2024
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Monitored production to check safety, standardized production and appropriate portioning.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
- Streamlined kitchen operations for increased efficiency by implementing effective food inventory management system.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Participated in continuing education opportunities to stay current with industry trends and best practices.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
- Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Equipment Operator
Russell Constructions
Early, TX
07.2001 - 08.2012
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Drove vehicles to and from work sites and maintained clean driving record.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Increased equipment efficiency by performing regular maintenance and timely repairs.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Graded earth and smoothed surfaces as part of projects or finish work.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.
- Operated specialized attachments to complete tasks efficiently, such as using a hydraulic breaker for rock excavation projects.
- Operated variety of heavy equipment to prepare sites for construction, contributing to project efficiency.
- Operated heavy equipment to move large quantities of dirt and debris.
- Loaded and unloaded construction materials on site.
- Monitored fuel, oil and water levels of heavy equipment.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Operated compactors to compact soil, asphalt and other materials.
- Monitored and adjusted speed of heavy machinery for safe operation.
- Removed topsoil, vegetation, and rocks to grade earth to specifications.
- Adjusted soil levels and grade land for construction projects.
- Employed bulldozers, loaders and backhoes for construction projects.
- Read blueprints and understood technical drawings.
Education
60 Hour Course Certification - Heavy Equipment
Texas A&M Heavy Equipment
College Station, TXSkills
- Strong multitasking
- Cleanliness maintenance
- Food preparation
- Order taking
- Food presentation
- Allergy awareness
- Salesmanship
- Customer service
- Greeting guests
- Detail-oriented
- Positive and professional
- Calm demeanor
Timeline
Breakfast Host
Home2 Suites by Hilton Hotel
01.2024 - 03.2025
Dietary Manager
Chatfield Assited Living
09.2012 - 04.2024
Equipment Operator
Russell Constructions
07.2001 - 08.2012
60 Hour Course Certification - Heavy Equipment
Texas A&M Heavy Equipment
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