Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Timeline
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Mikel Scott

Mikel Scott

Jacksonville,FL

Summary

Empathetic HR Specialist from Walgreen’s Distribution. Adept in active listening and crisis management. Excelled in enhancing person-to-person engagement, showcasing empathetic communication and advanced problem-solving skills. Successfully assisted with implementing innovative hiring practices, significantly improving organizational efficiency and morale.

Overview

5
5
years of professional experience

Work History

Human Resources Specialist

Walgreen’s Distribution
03.2024 - Current
  • Received employee inquiries related to insurance, 401K, vacation, Bereavement policy, sick leave and employee assistance programs and provided insight and sought out company policy information to inform myself and aforementioned inquiring employees.
  • Monitored employee attendance and addressed issues in accordance with company policies and procedures. IE. Logging and tracking attendance.
  • Maintained personnel and medical records to establish accuracy and compliance with Federal and company regulations.
  • Assisted with training programs and facilitation of diverse hiring practices.
  • Scheduled and reported on the completion of Orientation meetings, direct deposit setups, W4 withholdings, and voluntary self-identification programs for veterans, Gender and Sexual Identity Accommodations, and Reporting and Accommodations for preexisting conditions and disabilities.
  • Collaborated with managers to identify and address employee relations issues by maintaining an open-door policy that encourages team members to seek counsel in times of distress or conflicts of interest with their work.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Regularly performed and assisted with performing employee outreach to provide opportunities for team members.
  • Completed human resource operational requirements by creating scheduling patterns and assigning New Hires to their departments.
  • Assisted with enhancing and implementing onboarding and orientation programs for new employees.
  • Assisted with employee recognition programs, company events, and charity fundraising auctions and events.
  • Pre-screened resumes prior to scheduling interviews and setting up job offer meetings with senior HR team members.
  • Administered employee benefits programs and assisted with open enrollment.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Improved office efficiency and morale by effectively managing internal communications and correspondences; often deescalating tense interactions and assisting colleagues with better articulation of their wants, needs, and requests.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Assisted with putting up job postings and assisting with prospective employees’ applications.
  • Worked with colleagues across multiple systems and excel spreadsheets for various functions such as: Tracking absent team members, tracking team members that were at review for termination of employment, tracking FMLA inquiries and requests for accommodations, assisting with several New Hire spreadsheets to facilitate new hire initiation, and more!

Supervisor

Freddy’s LLC
03.2020 - 03.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and workflow throughout strenuous situations.
  • Optimized customer experience by delivering a gentle, detail oriented and personalized experience.
  • Evaluated staff performance and provided constructive criticism to improve workplace efficiency, communication, and overall morale.
  • Gathered, organized and input information into digital database to track sales performance and act as a watchdog for the theft.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials in a manner that made their jobs easier.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Made sure employees arrived and made it home safely after late night shifts. I tried my best to be as responsible as possible for the well being of those on my team.
  • Pushed for an open line of communication to ensure that my team members felt supported and comfortable asking questions and airing grievances. It was important to me that the workplace remained as a safe place not only physically, but mentally and emotionally.
  • Developed effective improvement plans by using an excel spreadsheet for assigning store trainers to their trainees as well as to other specified tasks that could only be left to trusted team members. I developed with the strengths and growing areas of the team members in question and received positive feedback for the results.
  • Frequently inspected production area to verify proper equipment operation as well as high cleanliness standards.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Scheduled and facilitated interviews.
  • Made executive decisions pertaining to who would be a good fit for various positions.
  • Created work profiles and manually entered hiring information to initiate new hires.

Education

Double Associates - English And Fine Arts

Rend Lake College
Ina
12.2023

Skills

    Computer Software Comprehension

    Adept Deescalation and In-The-Moment Problem Solving

    Creative application and interaction

    Active Listening

    Advanced use of the English language

    Gentle and Empathetic speech application

    Objective evaluation of individuals, situations, and environments

    Customer Service Expertise

    Records Retention

    Office Etiquette

    Time Management

    Intuitive Learning

    Crisis Prevention

Additional Information

I am an eager learner, always ready and willing to receive constructive criticism and adapt to the needs of my position.

Software

Excel

Microsoft Word

Google Documents and Microsoft Word

Google and Microsoft Powerpoint

Outlook

Teams

Kronos Timekeeping

DC NET

WAG Applicant Tracking Systems

People Central

Interests

Reading

Writing

Painting

Music

Video Games

Film Studies

Hiking

Yoga and Pilates

Gardening

Bowling

Thrifting


Timeline

Human Resources Specialist

Walgreen’s Distribution
03.2024 - Current

Supervisor

Freddy’s LLC
03.2020 - 03.2024

Double Associates - English And Fine Arts

Rend Lake College

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