Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Mikel Williams

Detroit,MI

Summary

Proactive Emergency Medical Technician with experience executing quality care in high-pressure situations. Deep knowledge in patient assessment and providing basic life savings skills to patients with outstanding team communication skills. Proudly demonstrated commitment, compassion and reasoned thinking while performing tasks rapidly to enhance patient outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Emergency Medical Technician

Medstar Ambulance
Clinton Township, MI
07.2023 - Current
  • Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
  • Administered first aid treatment or life support in prehospital settings.
  • Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
  • Performed CPR and used defibrillator on cardiac patients.
  • Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
  • Interviewed patients to obtain medical history and details on current issues.
  • Collaborated with medical personnel to quickly treat and transport patients.
  • Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
  • Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed emergency situations and prioritized medical care for patients.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.

Supervisor

Tim Hortons
Eastpointe, MI
03.2021 - 09.2022
  • Maintain safe working and guest environment to reduce the risk of injury and accidents
  • Investigated and resolved customer inquiries
  • Met all customer call guidelines including service levels, handle time and productivity
  • Strong leader of customer support staff
  • Trained staff on operating procedures and company services.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 15 employees in daily operations.

Team Member

Tim Hortons
10.2020 - 03.2021
  • Operated the drive-through window and sales register quickly and efficiently
  • Pleasantly and courteously interacted with customers
  • Maintained high standards of customer service during high volume, fast-paced operations.

Education

High School Diploma - Hospitality and Food Services

Davis Aerospace Technical High School
06.2022

Skills

  • Trusted key holder
  • Patient Stabilization
  • Patient Transport
  • Medical Coding
  • Emergency Management
  • Direct Patient Care
  • Field Patient Assessments
  • Cardiopulmonary Resuscitation
  • CPR and First Aid
  • Organized multitasker
  • Friendly and helpful
  • Proficient in cash management
  • Customer-focused
  • Management skills
  • Dedicated team player
  • Service Oriented

Certification

Emergency Medical Technician

ServSafe Manager Certification

Personal Information

Emergency Medical Technician

Title: Ex Supervisor

Timeline

Emergency Medical Technician

Medstar Ambulance
07.2023 - Current

Supervisor

Tim Hortons
03.2021 - 09.2022

Team Member

Tim Hortons
10.2020 - 03.2021

High School Diploma - Hospitality and Food Services

Davis Aerospace Technical High School

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Mikel Williams