Science, specifically astonomy
Mikela Kyle
Office Clerk
Tupelo,MS
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
8
8
years of professional experience
Work History
Southern Diesel Service
Midsouth Transportation, Midsouth Leasing & Southern Diesel services
04.2022 - Current
- Weekly extraction of 125+ fuel ticket data converted to Excel. Authenticate all odometers, gallons, and drivers on before loading into Mcleod for processing.
- Catalog shop's inventory and verify that all invoices for each part are correct and log those into QuickBooks
- Manage and process payables for transferal to owner for payment approval
- Log all shop work orders into QuickBooks
- Maintain all drivers' fuel cards' functionality. Reset or reassign if needed.
- Maintain SDS labor efficiency report
- Manage diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Midsouth Leasing
Midsouth Transportation, Midsouth Leasing & Southern Diesel services
04.2022 - Current
- Track and inform on all private containers (Roughly 60+ containers) as each are delivered and retrieved.
- Prepare monthly billing on all rentals via Quickbooks
- Contact customers for collections on all past dues
- Calculate and prepare quarterly IFTA taxes for all trucks and trailers
- Maintain renewals on any registrations/ certificates needed for specific states traveled.
- Handle customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Midsouth Transportation
Midsouth Transportation, Midsouth Leasing & Southern Diesel services
04.2022 - 04.2024
- Track upwards of 100 containers as each arrive to port from steamship lines to rails.
- Maintain constant communication with dispatch to make sure containers are retrieved efficiently
- Collect and monitor paperwork from tracking containers for our customers
- Rate each load. Log into Mccleod for billing
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Verify all invoices that come in for per diem, chassis rental and storage and send them to accounts payable for timely payments and also ensure that our customers have been charged accordingly- if any are incorrect, I initiate formal dispute
- Weekly DOE fuel price update to make sure customers are being charged correctly
- Quarterly assist with drivers' bonuses.
Sales Representative
Crescent Memorial
02.2020 - 01.2022
- Comprehensive knowledge of products
- Building strong relations with customers
- Strong organizational skills to prevent order mixing and miscommunications with ordering product
- Multitasked daily between calls and orders
- Maintaining clear communications with customers to ensure satisfaction
- Convey customers' required specifications of art, wording etc. to appropriate departments
- Diligent follow ups
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Followed up with buyers on accuracy of orders and to guarantee their satisfaction.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
Senior Debt Collector
Alliance Collection Service, Inc.
02.2017 - 02.2020
- Keeping track of assigned accounts for debt recovery
- Understanding and strictly following laws such as FDCPA, HIPPA, and TCPA
- Skilled negotiations for payoffs or payment plans
- Skip tracing to maximize debt recovery
- Identifying and resolving discrepancies, complaints, and disputes
- Maintaining consistent monthly quota
- Active listening
- Handling of sensitive information
- Keeping track of follow ups
- Building trust and strong relationships with consumers for continuous payment arrangements.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager
Wingstop Restaurant
10.2016 - 02.2017
- Team lead/ Manager over 5 + employees
- Interpersonal customer service
- Trained new employees regularly
- Learned point-of-sale system
- Followed up with the kitchen for prompt delivery of food
- Maintaining an upbeat, positive attitude while under pressure
- Catering to a high volume of guests
- Assigning duties to ensure the restaurant remained clean and sanitary
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons abiding by OSHA regulations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Manager
Dickey's BBQ
01.2016 - 10.2016
- Delegated daily routines to make sure the restaurant was ready for successful customer care and/or setup for the next shift to be successful as well
- Encouraged and maintained teamwork to ensure that the shift worked smoothly
- Cataloged inventory and placed orders for new shipments once every 2 weeks.
- Entrusted to maintain the safe's specified balance and making the deposits to the bank promptly
- Opened and closed store as a trusted key holder
- Understanding and enforcing OSHA and food safety standards
- Calculated and tracked sales goals
Education
Associates Degree - Math And Physics
Itawamba Community College
Fulton, MS01.2013
Skills
- Microsoft Word, Excell, QuickBooks
- Writing and communication
- Customer service
- Adaptability
- Multitasking
- Time management
- Data entry
- Clerical work
- Accounting Support
- Organization
- Problem-solving abilities
- Critical Thinking
References
- Donna Lyons, Supervisor, Alliance Collection Service, 662-542-4577
- Tony Palmer, COO, Alliance Collection Service, 662-791-1833
- Ashley Akers, Funeral Director, Declue Funeral Home, 573-631-5732
- Terdarian Whitfield , Manager at Olive Garden and Wing Stop, 662-346-9342
Art
I began my own business (MK Artistry & Design) in 2019. I dabble in multi-medium art. However, paintings do not sell for their worth in my area so I found a way to use the bi-product to create jewelry thus financing my passion.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Math
Art
Meaningful conversations
Time with my family
Software
Microsoft Excell
Quickbooks
Mccleod
Adobe
Microsoft Word
Quote
Interpretation is not always a reflection of intent.
-Mikela Kyle
Timeline
Southern Diesel Service
Midsouth Transportation, Midsouth Leasing & Southern Diesel services
04.2022 - Current
Midsouth Leasing
Midsouth Transportation, Midsouth Leasing & Southern Diesel services
04.2022 - Current
Midsouth Transportation
Midsouth Transportation, Midsouth Leasing & Southern Diesel services
04.2022 - 04.2024
Sales Representative
Crescent Memorial
02.2020 - 01.2022
Senior Debt Collector
Alliance Collection Service, Inc.
02.2017 - 02.2020
Manager
Wingstop Restaurant
10.2016 - 02.2017
Shift Manager
Dickey's BBQ
01.2016 - 10.2016
Associates Degree - Math And Physics
Itawamba Community College
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