Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mikele Garcia

Melbourne

Summary

Dynamic Shelter Director at Serene Harbor with a proven track record in crisis intervention and team leadership. Successfully managed over 1,700 hotline calls and implemented trauma-informed care initiatives, enhancing survivor support. Skilled in compliance and program coordination, I foster partnerships that elevate community outreach and staff development.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Shelter Director

Serene Harbor
10.2022 - Current
  • I manage day-to-day operations at a 24-hour domestic violence shelter, making sure both residents and staff feel supported and safe.
  • I oversee a team of staff and volunteers, handle scheduling, respond to crises, and make sure we meet all safety and compliance standards.
  • I'm on call around the clock to step in during emergencies.
  • Support and coach our team with weekly one-on-one check-ins and ongoing training.
  • Manage shelter schedules for residential and outreach programs.
  • Respond calmly to hotline messages with trauma-informed care.
  • Coordinate inspections and ensure compliance with fire, health, and state regulations.
  • Work closely with partner organizations and local agencies to provide wraparound support.
  • Organize training and growth opportunities for staff.
  • Helped 155 survivors with 323 critical services.
  • Managed 1,733 hotline calls and 162 shelter stays (6,316 shelter nights).
  • Created over 1,000 personalized safety plans and cared for 9+ pets in the shelter.
  • Led trauma-informed care updates connected to new grants.
  • Prepared successfully for a state audit with zero compliance issues.
  • Launched a pilot program with other agencies for coordinated survivor support.
  • Organized staff wellness initiatives that boosted morale and lowered turnover.
  • Stepped up during hurricanes and staff shortages to keep operations running.
  • Partnered with a former survivor and a production company to share her story via video.
  • Hosted community events like Trunk or Treat with Eastern Florida College.
  • Led a storage and shed project to improve shelter space.
  • Hired and mentored a former survivor who is now a trained advocate.
  • Volunteered at fundraising events to raise awareness and support.

Sales Associate

GNC
Patrick AFB
09.2018 - 09.2022
  • Helped customers find the right vitamins, supplements, and wellness products by listening to their needs and offering personalized advice. Built strong relationships with regular shoppers and consistently hit sales goals. Kept the store clean, organized, and well-stocked, and made sure every customer had a smooth checkout experience. Worked closely with teammates to keep things running smoothly and support overall store success.

Deputy

Weld County Sheriff's Office
Greeley
01.2011 - 01.2016
  • I enrolled in the police academy through Weld County Sheriff's Office in 2010 and completed it in 9 months while also finishing my Associate's degree in 2011.
  • I served as a deputy in the jail and worked as a reserve deputy for patrol and various events across the county.
  • During my time as a deputy, I tested to become a Field Training Officer (FTO) to train new officers.
  • I also attended special needs training covering various mental illnesses and female offender care.
  • Additionally, I became the only female deputy on my shift to complete a 6-month booking training program.
  • I held my POST (Peace Officer Standards and Training) certification in Colorado, valid through 2026.
  • Outside of work, I volunteered for the Special Olympics, helping raise funds and participating in events, including traveling annually to Colorado Springs to attend the Summer Olympics.

Anlance Security
Fort Collins
01.2011 - 01.2012
  • I had my own patrol route in Fort Collins, mostly working night shifts with some day shifts.
  • I was responsible for stopping at specific locations to ensure everything was secure.
  • Later, I was assigned to a new factory site after it opened to employees.
  • I was one of the few staff qualified to carry a firearm while on duty.

CNA

Fairacres Manor
Greeley
01.2003 - 01.2009
  • I worked as a CNA in a nursing home and also did home care visits for several clients.
  • My role involved assisting residents with daily tasks they had difficulty managing on their own.

Education

Associate's degree - Criminal Justice/Science

Aims Community College
Greeley, CO
01.2011

Bachelor of Science - Criminal Justice/Psychology

Colorado State University
Greenwood Village, CO

Western Wyoming Community College
Rock Springs, WY

Skills

  • Crisis Intervention & Support
  • Team Leadership & Development
  • Trauma-Informed Care
  • Compliance & Inspections
  • Program Coordination
  • Partnerships with Community & Law Enforcement
  • Hotline and Emergency Response
  • Public Awareness & Outreach
  • Volunteer Engagement
  • Grant Writing & Reporting
  • Crisis management
  • Trauma-informed care
  • Regulatory compliance
  • Program coordination
  • Staff supervision
  • Volunteer management
  • Conflict resolution
  • Community outreach
  • Emergency response
  • Team building
  • Employee training
  • Safety planning
  • Shelter operations
  • Facility maintenance
  • Relationship building
  • Plan projects
  • Performance management
  • Task prioritization
  • Interpersonal skills
  • Time management
  • Task delegation
  • Analytical thinking
  • Multitasking Abilities
  • Hiring and training
  • Preventive Maintenance
  • Problem-solving aptitude
  • Goal setting
  • Recruitment and hiring
  • Professional and courteous
  • Onboarding and orientation
  • Positive attitude
  • Performance tracking and evaluation
  • Staff development
  • Attention to detail

Certification

  • Certified Domestic Violence Advocate
  • Mental Health First Aid
  • CPR / First Aid

References

  • Courtney Malfatti Program Manager Serene Harbor: 315.879.8479
  • Leah Nepo former Child Case Manager Serene Harbor: 984.204.9052
  • Brianna Figueroa Shelter Coordinator Serene Harbor: 321.294.9396

Timeline

Shelter Director

Serene Harbor
10.2022 - Current

Sales Associate

GNC
09.2018 - 09.2022

Deputy

Weld County Sheriff's Office
01.2011 - 01.2016

Anlance Security
01.2011 - 01.2012

CNA

Fairacres Manor
01.2003 - 01.2009

Associate's degree - Criminal Justice/Science

Aims Community College

Bachelor of Science - Criminal Justice/Psychology

Colorado State University

Western Wyoming Community College

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Mikele Garcia