Mikele Hysa
Revere,MA
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged strong multitasking and problem-solving skills at Nick's Deli. Excelled in teamwork and collaboration, significantly improving guest relations. My professional appearance and customer service expertise contributed to a positive and efficient work environment, embodying the desired skills of a results-driven professional. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Waiter
Nick's Deli
01.2023 - 07.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
Cashier Assistant
Burlington Coat Factory Department Store
02.2023 - 06.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Sessional Retail Sales Associate
Macy's
12.2022 - 01.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Cashier Assistant
CVS Pharmacy
05.2021 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Window Attendant
Mc Donald's
08.2020 - 07.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Education
BBA - Business Management
University of Massachusetts - Lowell
Lowell, MASkills
- Strong multitasking
- Customer Service
- Professional Appearance
- Guest Relations
- Relationship Building
- Teamwork and Collaboration
- Problem-Solving
Languages
Albanian
Native or Bilingual
Timeline
Cashier Assistant
Burlington Coat Factory Department Store
02.2023 - 06.2023
Waiter
Nick's Deli
01.2023 - 07.2023
Sessional Retail Sales Associate
Macy's
12.2022 - 01.2023
Cashier Assistant
CVS Pharmacy
05.2021 - 12.2022
Window Attendant
Mc Donald's
08.2020 - 07.2021
BBA - Business Management
University of Massachusetts - Lowell