Summary
Overview
Work History
Education
Skills
Relocate
Languages
Timeline
CustomerServiceRepresentative
Mikeleyada (Meme) Nelson

Mikeleyada (Meme) Nelson

Carrollton,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also has experience in marketing seeking to leverage a polished background to take the next career step with a respected organization.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Smi
11.2023 - Current
  • Provide exceptional phone support to customers regarding debit card transactions, account inquiries, and dispute resolution, maintaining a high level of professionalism and empathy.
  • Respond to a high volume of customer emails daily, delivering accurate and timely solutions while adhering to company policies and procedures.
  • Assist customers with card activations, lost/stolen reports, transaction verifications, and fraud prevention measures.
  • Document all interactions thoroughly in CRM systems to ensure accurate records and follow-up.
  • Collaborate with internal departments to escalate complex issues and ensure customer satisfaction.

Delivery Truck Driver

Amazon
07.2022 - 11.2023
  • Loaded, balanced and secured product to safely transport goods.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Transported packages to residential and commercial locations.

Personal Shopper

Instacart
12.2020 - 05.2023
  • Completed pickup and shopping orders for customers within local area.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted customers and answered product or service questions.

Office Assistant

Summerhill Senior Living
06.2015 - 12.2020
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.

Front End Supervisor

Ross Dress for Less
10.2013 - 06.2015
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.

Picking and Packing

Simos Solution (Walmart.com)
10.2010 - 12.2012
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Front Desk Assistant

Chateaus Apts.
05.2009 - 10.2010
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Handed out applications to apply for housing and collected their information.

Cashier

Food Depot
10.2007 - 01.2009
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Bachelor of Arts - Digital Filmmaking And Video Production

The Art Institute of Atlanta
Atlanta, GA

BBA - Business Administration (Banking)

Strayer University
Douglasville, GA

High School Diploma - General Studies

Carrollton High School
Carrollton, GA
05.2009

Skills

  • Safe Driving
  • Exceptional Customer Service
  • Administrative Support
  • Verbal and Written Communication
  • Data Entry
  • Strong Problem Solver
  • Listening Skills
  • File Organization
  • Filing
  • Skilled in Microsoft, Excel, and Powerpoint
  • Telephone Etiquette
  • Film and Video Production
  • Final Cut Pro Expertise
  • Camera Operation
  • Editing Expertise
  • Cash Handling
  • Cash Register Operation
  • Drawer Balancing
  • Staff Training
  • Stocking and Replenishing
  • Pallet Jack Operations
  • Warehouse Tools Operation
  • Order Picking
  • Assembly and Production

Relocate

Work Permit: Authorized to work in the US for any employer

Languages

English
Native/ Bilingual

Work Type

Full Time

Work Location

Remote

Timeline

Customer Service Representative

Smi
11.2023 - Current

Delivery Truck Driver

Amazon
07.2022 - 11.2023

Personal Shopper

Instacart
12.2020 - 05.2023

Office Assistant

Summerhill Senior Living
06.2015 - 12.2020

Front End Supervisor

Ross Dress for Less
10.2013 - 06.2015

Picking and Packing

Simos Solution (Walmart.com)
10.2010 - 12.2012

Front Desk Assistant

Chateaus Apts.
05.2009 - 10.2010

Cashier

Food Depot
10.2007 - 01.2009

Bachelor of Arts - Digital Filmmaking And Video Production

The Art Institute of Atlanta

BBA - Business Administration (Banking)

Strayer University

High School Diploma - General Studies

Carrollton High School

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