Overview
Work History
Education
Skills
Languages
Timeline
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Mikeljan Rakaj

The Bronx,NY

Overview

3
3
years of professional experience

Work History

Waiter

Divino Cucina Italiana
Hastings on Hudson, NY
02.2024 - 07.2024
  • Currently working at Divino Restoraunt
  • Greeting guests courteously, taking orders accordingly, and making sophisticated recommendations when requested, which results in over 90% costumer satisfaction rate based on feedback surveys
  • Often presented new menu items to costumers, including appetizers and entrees

Customer Service

Booking.Com Call Center
Tirana, Albania
05.2023 - 12.2023
  • Developed effective communication strategies that improved relationships between customers and the organization
  • Provided exceptional problem-solving skills when dealing with difficult situations
  • Conducted regular meetings with customers to discuss their needs and provide feedback on services provided
  • Analyzed existing customer service processes to identify areas of improvement
  • Promoted positive relationships between customers by providing helpful advice on product usage or general inquiries
  • Ensured compliance with applicable laws and regulations pertaining to customer service operations
  • Resolved conflicts between customers and internal departments in a timely manner
  • Developed customer service protocols to ensure a consistent and satisfactory customer experience
  • Identified opportunities for process to optimize the organization's customer service department
  • Documented all customer interactions in company database system

Seller

3V Fejzo Mobile
Tirane, Albania
02.2021 - 04.2023
  • Welcomed and assisted customers as they entered the store
  • Respond to all customer concerns and questions
  • Kept tracked of inventory levels and financial data in Excel spreadsheet
  • Always kept 100% customer satisfaction.

Education

Bachelor of Science - Business Administration

University of Tirana
Tirane

Skills

  • Strong Work Ethic
  • Quick Learner
  • Versatile Worker
  • Office Management
  • Good Memory
  • Excellent Verbal Communication Skills
  • Active Listening Skills
  • Professional
  • Customer Service Skill
  • Attention to Detail
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Proficient in Outlook
  • Proficient in SSPS

Languages

  • Fluent in Albanian
  • Fluent in English
  • Fluent in Italian
  • Fluent in Spanish

Timeline

Waiter

Divino Cucina Italiana
02.2024 - 07.2024

Customer Service

Booking.Com Call Center
05.2023 - 12.2023

Seller

3V Fejzo Mobile
02.2021 - 04.2023

Bachelor of Science - Business Administration

University of Tirana

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Mikeljan Rakaj